Jobs in Birmingham, west midlands (county), uk

Last updated: 21 days ago

SME - Wintel & Virtualization (WV1)

MicrolandBirmingham, UK

£325.00–£360.00 daily

Technology | Cisco R and S Network Expert - Level 3 Support.Technology | HPN R and S Expert - Level 3 Support.Technology | Nexus Switch Expert - Level 3 Support. Technology | Firepower Firewall Expe...Show moreLast updated: 30+ days ago

Promoted

Freelance Interpreters

Acolad groupBirmingham, UK

We are currently expanding our pool of interpreters in the areas of over-the-phone interpreting (OPI) and video remote interpreting (VRI) within the Public Sector – though we are also on the lookou...Show moreLast updated: 23 days ago

Promoted

UK CAA B1 engineers

Excel Technical ConsultingBirmingham, UK

£68,000.00 yearly

Excel Technical Consulting are currently seeking B1 licensed engineers for an exciting permanent opportunity in the Greater London area. Due to the nature of this role, the location and client will ...Show moreLast updated: 21 days ago

Childcare Worker Level 2 (Fulltime)

Your Co-opBirmingham, UK

£12.39 hourly

Permanent

As an Early Years Practitioner the learning never stops.That’s why we give you the opportunities to learn and develop the skills you need to build your career in our Little Pioneers nurseries.We ar...Show moreLast updated: 25 days ago

Manager - Corporate Simplification Team

RSMBIRMINGHAM, UK

£100,000.00 yearly

As one of the world's largest networks of audit, tax and consulting firms, RSM delivers big ideas and premium service to help middle-market businesses thrive. We are a fast-growing firm with big amb...Show moreLast updated: 30+ days ago

Promoted

Delivery Driver (Self–Employed) Birmingham

Driver ExpressBirmingham, England

Delivery Driver (Self Employed).We’re seeking reliable, hard-working, and motivated Delivery Drivers to join one of our logistics service providers. This is a Delivery Driver role where you&rs...Show moreLast updated: 30+ days ago

Van Driver (Birmingham)

ArgosBirmingham, UK

£13.00 hourly

Temporary

Are you a skilled van driver with a passion for delivering exceptional customer service?.Join our home delivery team today!. As a home delivery van driver, you'll play a crucial role in providing cu...Show moreLast updated: 30+ days ago

Regional Sales Manager

Aaron WallisBirmingham, UK

£60,000.00 yearly

Regional Sales Manager, Utilities and Telecoms.Basic, £70,000 OTE (uncapped) + Car Allowance and Benefits.Are you a driven sales leader with a passion for coaching and leading by example? Join the ...Show moreLast updated: 30+ days ago

Infrastructure Senior Architect

CRHBirmingham, United Kingdom ; B, BIR, GB

Full-time

Birmingham, United Kingdom ; Budapest, Hungary.We are CRH, and we are committed to contributing to a more resilient and sustainable built environment. We understand the wider impact our businesses c...Show moreLast updated: 30+ days ago

Administration Officer

Brook StreetBirmingham, UK

£11.53 hourly

Temporary

Our Public Sector client based in Birmingham City Centre is currently looking for an Administrative Officer to support their department. This will be Monday to Friday, usually 9.This will be a tempo...Show moreLast updated: 30+ days ago

Promoted

Remote Community Moderator for Major Gaming Client – Work from Home, Bilingual English and French

Arise Virtual SolutionsBirmingham, England

Remote Community Moderator for Major Gaming Client – Work from Home, English and French.To all Gamers and Player Fans : Here is an opportunity to earn from home providing email and chat suppor...Show moreLast updated: 30+ days ago

Year 5 Primary Teacher – Sparkbrook

Balfor EducationBirmingham, UK

£140.00–£200.00 daily

Full-time

Year 5 Primary Teacher – Sparkbrook.We are working with an Ofsted rated ‘Good’ Primary School in Sparkbrook who are looking for a KS2 Teacher to join their fantastic team of education staff.The sch...Show moreLast updated: 30+ days ago

Personal Trainer / Fitness Coach -Birmingham Beaufort Park

PureGymBirmingham, UK

£35,000.00–£50,000.00 yearly

Personal Trainer / Fitness Coach -Birmingham Beaufort Park.Birmingham, UK Req #75 22 August 2024.Join the UK’s number one fitness brand and favourite gym. PureGym is the number 1 gym operator in the U...Show moreLast updated: 30+ days ago

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SME - Wintel & Virtualization (WV1)

MicrolandBirmingham, UK

30+ days ago

Salary

£325.00–£360.00 daily

Job description

Required Skills

Technology | Cisco R and S Network Expert - Level 3 Support

Technology | HPN R and S Expert - Level 3 Support

Technology | Nexus Switch Expert - Level 3 Support

Technology | Firepower Firewall Expert - Level 3 Support

Technology | Palo Alto Firewall Expert - Level 3 Support

Technology | Checkpoint Firewall Expert - Level 3 Support

Education Qualification :

Engineer - B.E / B.Tech / MCA

Certification Mandatory / Desirable :

Technology | Expert Level Certification - F5 Certified Solutions Expert / CCIE Security / CCIE Wireless / ZTCA / ACCX / CCIE Service Provider

Delivery Skills :

1. Technology Management : Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings.

2. Restoration and Resolution : Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues / repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome.

3. Triage : Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians.

4. Process Compliance :

Gather information from vendor, customer, analysis from the troubleshooting / investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process
Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report)
Followthrough andexecute the various Escalation Matrix (Vendor, Internal and Customer defined)
Maintain inventory of Network equipments and links
Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

5. Value Proposition : Understand the existing environment and propose any opportunity of improvement. Look at nagging issues in the environment and come out with Get Around solutions by working with vendors and industry experts