Jobs in Birmingham, england, united kingdom

Last updated: 1 day ago

SME - Wintel & Virtualization (WV1)

MicrolandBirmingham, UK

£325.00–£360.00 daily

Technology | Cisco R and S Network Expert - Level 3 Support.Technology | HPN R and S Expert - Level 3 Support.Technology | Nexus Switch Expert - Level 3 Support. Technology | Firepower Firewall Expe...Show moreLast updated: 30+ days ago

Promoted

Head of Complex Care

iCare24 GroupBirmingham, UK

Full-time

As the Head of Complex Care, you will play a pivotal role in ensuring the highest standards of care for individuals with complex needs within your region. You will work closely with our leadership t...Show moreLast updated: 10 days ago

Promoted

Delivery Driver (Self–Employed) Birmingham

Driver ExpressBirmingham, England

Delivery Driver (Self Employed).We’re seeking reliable, hard-working, and motivated Delivery Drivers to join one of our logistics service providers. This is a Delivery Driver role where you&rs...Show moreLast updated: 30+ days ago

Regional Sales Manager

Aaron WallisBirmingham, UK

£60,000.00 yearly

Regional Sales Manager, Utilities and Telecoms.Basic, £70,000 OTE (uncapped) + Car Allowance and Benefits.Are you a driven sales leader with a passion for coaching and leading by example? Join the ...Show moreLast updated: 30+ days ago

Teaching Assistant – Sparkbrook

Balfor EducationBirmingham, UK

£21,575.00–£22,777.00 yearly

Full-time

I am working with a fantastic, welcoming school that are seeking a passionate and resilient Special Needs Teaching Assistants to join their team. This school in Sparkbrook strives to provide the bes...Show moreLast updated: 30+ days ago

Administration Officer

Brook StreetBirmingham, UK

£11.53 hourly

Temporary

Our Public Sector client based in Birmingham City Centre is currently looking for an Administrative Officer to support their department. This will be Monday to Friday, usually 9.This will be a tempo...Show moreLast updated: 30+ days ago

Promoted

MRI Radiographers

Compleo Health Ltd.Birmingham, UK

MRI Radiographers – Nationwide Opportunities.Competitive, based on experience.Compleo Health is a trusted provider of high-quality diagnostic imaging services across the UK.We specialise in deliver...Show moreLast updated: 30+ days ago

Nursery Room Leader

Your Co-opBirmingham, UK

£12.50 hourly

Permanent

Join us at Little Pioneers and embark on a fulfilling journey as a Room Manager, where you'll not only build your career but also play a pivotal role in shaping the future of young minds.As a Room ...Show moreLast updated: 30+ days ago

Promoted

Account Director

CCS Media LimitedBirmingham, UK

Competitive Base Salary + Attractive Comms Structure + Career Development.CCS Media (an Advania Company) are recruiting for an Account Director to play a pivotal role in joining our sales business ...Show moreLast updated: 30+ days ago

Senior / Principal Consultant - TRA FS

RSMBIRMINGHAM, UK

£28,000.00–£32,000.00 yearly

As one of the world's largest networks of audit, tax and consulting firms, RSM delivers big ideas and premium service to help middle-market businesses thrive. We are a fast-growing firm with big amb...Show moreLast updated: 30+ days ago

Promoted

Senior GPU Architect (Graphics Processors for AI)

IC ResourcesBirmingham, UK

£100,000.00 yearly

Full-time

Working for a leading semiconductor R&D department, I am recruiting for a high-level GPU Architect, to work on the latest developments in Graphics Hardware Processors. There is also opportunity for ...Show moreLast updated: 1 day ago

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SME - Wintel & Virtualization (WV1)

MicrolandBirmingham, UK

30+ days ago

Salary

£325.00–£360.00 daily

Job description

Required Skills

Technology | Cisco R and S Network Expert - Level 3 Support

Technology | HPN R and S Expert - Level 3 Support

Technology | Nexus Switch Expert - Level 3 Support

Technology | Firepower Firewall Expert - Level 3 Support

Technology | Palo Alto Firewall Expert - Level 3 Support

Technology | Checkpoint Firewall Expert - Level 3 Support

Education Qualification :

Engineer - B.E / B.Tech / MCA

Certification Mandatory / Desirable :

Technology | Expert Level Certification - F5 Certified Solutions Expert / CCIE Security / CCIE Wireless / ZTCA / ACCX / CCIE Service Provider

Delivery Skills :

1. Technology Management : Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings.

2. Restoration and Resolution : Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues / repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome.

3. Triage : Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians.

4. Process Compliance :

Gather information from vendor, customer, analysis from the troubleshooting / investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process
Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report)
Followthrough andexecute the various Escalation Matrix (Vendor, Internal and Customer defined)
Maintain inventory of Network equipments and links
Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

5. Value Proposition : Understand the existing environment and propose any opportunity of improvement. Look at nagging issues in the environment and come out with Get Around solutions by working with vendors and industry experts