Permanent Jobs in Arnold, nottinghamshire, united kingdom

Job Summary

System Co-Ordination Centres (SCCs) are a mandated ICB function. The SCC exists to be a central co-ordination service to providers across the ICB footprint and is responsible for supporting interventions across the ICS on key systemic issues that influence patient flow. This would include a concurrent focus on UEC and the system's wider capacity including, but not limited to, NHS111, Primary Care, Intermediate Care, Social Care, Urgent Community Response and Mental Health Services.

The SCC must function during the core operational hours as a single point of contact (SPOC) for local system and NHS England (NHSE) regional stakeholders in line with the defined scope of the SCC.

The team will also deliver our EPRR function which includes assessing the risk of emergencies, putting in place emergency plans and business continuity arrangements, ensuring we have robust co-ordination of a response to any incident and communicating effectively with system partners.

This vacancy is restricted to applicants from the Nottingham and Nottinghamshire system. Candidates that do not meet this criteria will be rejected at shortlisting.

Main duties of the job

Working across the SCC's areas of responsibility, the postholder will :

• Monitor the flow of patients through all parts of the urgent and emergency care system.
• Proactively follow up on system actions, tasks and link with providers to ensure the SCC holds a central tracker of actions followed up during the day.
• Develop and implement a single tracker for patient transport across the system.
• Monitor and manage SCC related mailboxes in an effective and efficient manner.
• Support other members of the SCC to ensure that the portfolio of tasks / projects are effectively planned, efficiently managed, delivered to the required standards and within the required timeframe.
• Contribute to the development of SCC Standing Operating Procedures.
• Support and inform the targeting of resources, effective monitoring, implementation and informed evaluation of the tasks / projects by providing high quality support including complex information and analysis, communications and stakeholder engagement and management.
• Ensure accurate, informed and open communication and co-ordination with a range of organisations and individuals, researching and drafting correspondence and papers and ensuring the management of specific tasks, lead reporting and analysis across a range of specialties, functions and projects.

About Us

NHS Nottingham and Nottinghamshire Integrated Care Board (ICB) is a strategic component of the Integrated Care System (ICS) across Nottingham and Nottinghamshire. We were formed with the intention to improve population health and collaborate with local partners (NHS, Local Authority and Third Sector) to deliver high quality health and social care provision to our local population.

We have accountability for the system delivery of the ICS' priorities such as improving outcomes in population health and healthcare, tackling inequalities in outcomes, experience, and access, enhancing productivity and value for money, and helping the NHS support broader social and economic development.

We seek to improve the patient experience and are committed at looking at innovative ways we can improve care and offer access and choice to our patients. Patients are at the heart of everything we do and it's important that they are involved not just in decisions about their individual care, but also in the decisions that shape the health services delivered locally. In conjunction, with patient experience and the growing demands of our population; we are facing significant financial challenge. We are required to reduce expenditure to sustainable levels (ICS 5-year strategic plan).

The ambitions are great, but so are the opportunities to be part of our new and evolving organisation, to make positive impactful change to the health and social care agenda across Nottingham and Nottinghamshire.

Date posted

12 February 2025

Pay scheme

Agenda for change

Band

Band 6

Salary

37,338 to £44,962 a year pro rata per annum

Contract

Permanent

Working pattern

Part-time, Flexible working, Home or remote working

Reference number

111-6785477-B

Job locations

Sir John Robinson House

Sir John Robinson Way

Arnold

NG5 6DA

Job Description

Job responsibilities

Key Working Relationships

Required to develop and maintain productive collaborative working relationships with a broad range of stakeholders including NHSE Regional teams, NHS organisations, UEC system partners, Police, Fire, Local Authority, Local Resilience Forum, Primary Care Networks and independent sector partners.

Participate in relevant internal and external working groups / projects, services, and initiatives which may be highly complex, sensitive, political, and contain contentious information with the aim of providing information and analytical advice.

Work with members of the SCC to develop and implement project data collection systems to provide accurate and timely data.

Communicate information, risks, issues and dependencies, including briefings and reports to Project teams, sponsors and a range of internal and external partners.

Analytical / Judgemental

Undertake complex and detailed information analysis of specific projects and reports.

Update, maintain, organise, gather and analyse information to predict / meet future organisational and SCC needs by maintaining information databases and following up any data issues as necessary.

Ensure reports and external data returns are submitted to the required standards, in a timely, before the deadline and in an accurate manner.

Manage, collate and co-ordinate responses to information requests to facilitate completion of returns.

Monitor and tracking risks and issues tracking mechanism and its proactive resolution and escalation processes.

Maintain a content management system that ensures information and data is managed in accordance with relevant policies and that best practice is shared across the SCC to promote and support development and design of efficient, effective and robust systems.

Contribute to the information management of performance, taking a lead for specific projects and tasks as required to meet the needs of the SCC and EPRR function, the ICB and system partners.

Provide coordination of and participate in relevant meetings, reporting attendance and providing information advice, guidance, information and support as necessary.

Ensure that data collected is cleansed, analysed, and reported by the SCC as appropriate and monitor the processing of data and information.

Proactively plan tasks and activities and make adjustments when necessary to ensure the achievement of outcomes and that tasks and activities are completed to the required standard and within the agreed timeframes.

Review and triangulate data, including soft intelligence, adding value by summarising and presenting information and outcomes in an accessible and understandable format.

Support and inform the targeting of resources through the provision and presentation of complex information and analysis.

Track, monitor and accurately manage diverse information coming into the SCC and ensure it is forwarded to by the appropriate teams / individuals.

Keep clear, concise, accurate and complete records of all requests for sitreps / reports requested through the SCC and ensure complete responses are submitted before the deadlines.

To support risk management process for the SCC and EPRR and work with stakeholders to manage risk assessments and risk registers.

Oversee and facilitate requests for vaccine transfers and mutual aid under the guidance of the regional vaccination team.

Communication

Provide relevant and timely specialist information, advice and guidance on functional and information matters related to the SCC.

Work with members of the SCC and key stakeholder to investigate the causes of any variance from plan / delivery targets and contribute to the implementation of solutions.

Support the development of internal and external communications through regular contact with stakeholders and the ICBs Communications team.

Responsible for preparation of correspondence and complex papers, reports and submissions as required, to meet the needs of the SCC.

Verbal and written communication must be of a professional standard at all times and acting as role models for all stakeholders.

Work closely with the vaccination programme at local and regional levels.

Financial and Physical Resources

Deliver against organisational priorities and objectives, achieving quality outcomes, prioritising own workload, working to and meeting tight deadlines.

Support and inform stakeholders on the targeting of resources, monitoring, implementing, evaluating and delivery of plans by providing sophisticated, high quality information and analysis.

Continually strive for delivering project / function outcomes, value for money and greater levels of efficiency.

Contribute to the financial efficiency of the service by ensuring it is cost effective, minimises duplication and SCC and EPRR services and delivered according to need and timeframes.

Contribute to commissioning of goods and services, as required.

Staff Management

Provide specialist training, information, advice and guidance relating to SCC support to members of the ICB.

Participate in training and exercising opportunities in relation to areas of work covered by the SCC.

Support the recruitment, selection, training and induction of new staff within the SCC.

Participate in training personal opportunities to develop your own skills.

Information and Intelligence

Support and promote the implementation of an effective resilience system.

To implement systems to monitor progress of providers of NHS funded care in the delivery of surge management plans.

Operate within and provide enhancements to current management information, enhancing informed decision making processes.

Updating, maintaining, organise, gather and analyse information to predict / meet future organisational and SCC needs by identifying best professional practice.

Lead on the development, implementation, monitoring and evaluation of new information systems / databases as required.

Carry out timely and accurate information analysis and reporting on agreed areas of portfolio.

Responsible for the development and maintenance of databases required for regular reports.

Person Specification

Qualifications Essential

Knowledge and Experience Essential

Skills and Capabilities Essential

Values and Behaviours Essential

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NHS Nottingham and Nottinghamshire Integrated Care Board

Address

Sir John Robinson House

Sir John Robinson Way

Arnold

NG5 6DA

Employer's website

https : / / notts.icb.nhs.uk / (Opens in a new tab)#J-18808-Ljbffr