Jobs in Annesley

Customer Complaints Administrator

Is customer service at the heart of everything you do? If so, we are looking for a dedicated Customer Complaints Administrator to work within our Customer Care team in Annesley .

This is an opportunity to work for the UK’s largest Property Services Group, specialising in residential lettings. We are able to offer full time, or part time hours, with part time offering flexibility of days / time.

We strive to provide a market-leading service, and despite our best efforts, occasionally things do go wrong. This is where our Customer Complaints Administrators play a pivotal role. Ensuring that our customer's concerns are dealt with in a professional manner, we`re on the lookout for those with great communication skills!

Responsibilities of a Customer Complaints Administrator

• Work within a team office environment handling your own caseload of customer concerns / complaints.
• Respond to calls and written communications in a variety of formats including letters, emails and online feedback.
• Responsible for impartially and fairly investigating and responding to correspondence, calculating and proposing any gestures of goodwill and updating the customer within pre-determined timescales.

Skills and Experience to be a Customer Complaints Administrator :

Benefits of being a Customer Complaints Administrator :

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

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