Jobs in Ancoats, greater manchester

NQC is a successful and growing software company specialising in supply chain risk management platforms. We’re in the ‘Tech for Good’ space, providing online web platforms which are in use by some of the largest organisations across a number of industries including the UK Government and the Automotive industry.

Based in central Manchester, NQC offers a supportive working atmosphere within a diverse team of people. We work on a hybrid model and regularly meet up outside of the office for team socials and company events. This is an opportunity to work on globally recognised technology solutions used by major brands throughout the world and become part of an exciting long term plan for sustainability, and a better future.

About your new role

Due to an exciting period of growth, NQC is looking for a Spanish-speaking Support Centre Representative to assist our suppliers and clients. You will be joining our Service Delivery department, who are responsible for providing support to global blue chip organisations and ensuring our clients and their suppliers have a seamless experience using our platform.

Key Responsibilities

As a Support Centre Representative, you will be required to undertake the following responsibilities as part of your day to day activities :

• To provide inbound support in response to telephone, email and Live Web Chat queries related to NQC Ltd’s online based products and services.
• To take ownership of, and respond to, any allocated incoming support queries / tickets in a timely and professional manner to facilitate the delivery of NQC Ltd supply chain engagement campaigns.
• To escalate complex issues to the team lead and other departments as needed.
• To provide outbound calling as and when required, to a number of private sector organisations during the required phases of an NQC campaign.
• To make the required number of calls in each campaign phase and update system calling records in line with the defined process.
• To provide professional support to all NQC Ltd external users and ensure that calling activity is undertaken professionally to ensure that processes are followed and documented appropriately.
• To undertake user acceptance testing of new system functionality, development of support manuals and automated communications, as required.
• To maintain an appropriate working knowledge of the nqc.com system.
• To collaborate with other team members to ensure customer satisfaction and timely issue resolution.
• To participate in team meetings and training sessions as required.

Requirements

To be successful in this role, you will ideally meet these requirements :

Key Competencies

Benefits