Help desk Jobs in United kingdom
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Help desk • united kingdom
Last updated: 21 hours ago
We are seeking a skilled and proactive Helpdesk Administrator to manage a central helpdesk facility in London.The helpdesk serves as the primary point of contact between client staff and service pr...Show moreLast updated: 2 days ago
Day Concierge - High end residential - Build to rent.Salary : £30,000 - £33,000 + bonus.My Client is a leading property management company specialising in Build to Rent developments.With a commitmen...Show moreLast updated: 4 days ago
UK-based support team and outsourced partners.The successful candidate will take ownership of all support operations, ensuring seamless ticket management, SLA adherence, and exceptional customer se...Show moreLast updated: 4 days ago
GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations.
Our mission is to enable everyone to contribute t...Show moreLast updated: 21 hours ago
Occupational Therapist (West Oxfordshire).Do you want to help us radically change the way we deliver social care?.Join Oxfordshire County Council on an exciting journey towards Delivering the Futur...Show moreLast updated: 6 days ago
Job description for Desk-Side profile.Good in Data Analysis & Reporting using MS Office and ITSM tools.Coordinate desktop changes to avoid deployment collisions on high priority incidents.Parti...Show moreLast updated: 7 days ago
Do you have the energy, drive, and ambition to elevate your career with one of the most iconic brands in the game?.The Advocate Group are delighted to be partnered with one of our key clients looki...Show moreLast updated: 1 day ago
Heyne Tillett Steel is an award-winning structural and civil engineering practice with a reputation for intelligent design and innovative, practical and sustainable solutions.Based in central Londo...Show moreLast updated: 4 days ago
Salary : £39,707 - £46,445 per annum pro rata.Job Location : Hybrid / London - any Clarion office within London.Contract Type : Fixed Term Contracts until March 2025.
Are you passionate about providing p...Show moreLast updated: 30+ days ago
K&K Social Resources & Development GmbH.This position is with one of our clients in.Good in Data Analysis & Reporting using MS Office and ITSM tools.
Coordinate desktop changes to avoid ...Show moreLast updated: 23 hours ago
Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague.A career at Sedgwick means experiencing our culture of caring.It means having fle...Show moreLast updated: 30+ days ago
IT Service Desk 1st Line Analyst| Onsite-York| Mon-Fri between 8am and 6pm| FT| Permanent| Salary £23,878.One of the UK’s leading independent hospital groups and the largest in terms of revenue.Fro...Show moreLast updated: 30+ days ago
Morgans Originals St Martins Lane | 45 St Martin's Lane, Covent Garden, London WC2N 4HX, UK.Are you ready to lead the charge in luxury lifestyle hospitality?.
We are seeking a dynamic and results-dr...Show moreLast updated: 3 days ago
Service Desk Analyst (24 / 7 shift pattern on rotation).IT consulting and business process outsourcing services for industries including banking, health care, manufacturing, media, and entertainment!...Show moreLast updated: 7 days ago
Do you have a passion for providing first class customer service within a service desk environment?.Here at Saint-Gobain Digital, we’re looking for a Service Desk Analyst to join our team.This is a...Show moreLast updated: 30+ days ago
IT helpdesk team, ensuring efficient and effective support for Windows desktop environments.This role involves managing the Jira Service Desk platform, with a strong focus on automation and platfor...Show moreLast updated: 7 days ago
Being a key member of the shipboard management team, the Front Desk Manager possesses a dynamic outgoing demeanor with a passion for ‘Delivering the Wow’ through industry leading service while demo...Show moreLast updated: 7 days ago
Trainee Service Centre Engineer.UK headquarters and service centre in Winnersh, Berkshire, and have a vacancy for a Trainee Service Centre Engineer.
The role will involve exposure to a wide range of...Show moreLast updated: 2 days ago
Global Head of Information Security.Argus is where smart people belong and where they can grow.We answer the challenge of illuminating markets and shaping new futures.
Technology is central to every...Show moreLast updated: 3 days ago
- Promoted
Help Desk Administrator
The Solution Group LtdUnited KingdomFull-time
- Promoted
Front Desk Receptionist
RE-Search LondonUnited Kingdom£30,000.00–£33,000.00 yearly
Full-time
- Promoted
Service Desk Manager
iO Associates - UK / EUUnited Kingdom£60,000.00 yearly
Full-time
- Promoted
- New!
Ecosystem Specialist - EMEA
Tbwa Chiat / Day IncUnited KingdomFull-time
- Promoted
Occupational Therapist - West Oxfordshire
Oxfordshire County CouncilUnited Kingdom£35,745.00–£42,403.00 yearly
Part-time
- Promoted
Desk-Side Support
AmpstekUnited KingdomFull-time
- Promoted
Information Technology Help Desk Analyst
Advocate GroupUnited Kingdom£32,000.00 yearly
Full-time
- Promoted
Front Desk Receptionist
Heyne Tillett SteelUnited KingdomFull-time
Employment Support Officer
Clarion Housing GroupPenge£39,707.00–£46,445.00 yearly
Full-time
- Promoted
Help Desk Specialist
K&K social resources and development GmbHUnited KingdomFull-time
Commercial Desk Investigator
SedgwickUnited Kingdom£31,200.00 yearly
Full-time
Service Desk Analyst
Spire HealthcareUnited Kingdom£23,878.00 yearly
Full-time
- Promoted
Director of Sales
EnnismoreUnited KingdomFull-time
- Promoted
Service Desk Analyst
Addition+United Kingdom£30,000.00–£35,000.00 yearly
Permanent
Service Desk Analyst
saint_gobain_groupReino Unido , East Midlands£15.62 hourly
- Promoted
Help Desk Manager
RJC GroupUnited KingdomFull-time
- Promoted
Front Desk Manager
Royal Caribbean GroupUnited KingdomFull-time
- Promoted
Service Desk Engineer
eTeamUnited KingdomTemporary
- Promoted
Global Head of Information Security
ArgusUnited KingdomFull-time
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Help Desk Administrator
The Solution Group LtdUnited Kingdom2 days ago
Job type
- Full-time
Job descriptionCollect and log detailed information from the caller, including : Name, location, description of the issue, and any special requirements. Contact details, including telephone number and email address. Log all details into the CAFM system or call log and provide the caller with a unique work order number. Inform supervisors or managers of urgent requests and ensure they are actioned promptly. Assign work orders to suitable engineers and provide verbal and email updates to clients for major or minor plant failures within 48 hours. Experience with CAFM systems. GCSE or equivalent qualifications, including English and Mathematics. At least one year of relevant industry experience. Strong verbal and written communication skills. Excellent telephone manner and ability to prioritize workloads. Proficiency in Microsoft Word, Excel, and PowerPoint. Accuracy, attention to detail, and a proactive approach to problem-solving. Strong organizational skills and a "can do" attitude. Previous experience in helpdesk or administration roles. Experience working within an office environment. Confident and professional communicator with excellent telephone skills. Dynamic and adaptable approach to work. Smart, professional appearance and dependable team player. Proactive with the ability to tackle tasks of varying complexity. Self-motivated and capable of working independently.
Job Title : Helpdesk Administrator
Location : London
Reporting To : Help Desk Manager
Purpose Statement
We are seeking a skilled and proactive Helpdesk Administrator to manage a central helpdesk facility in London. The helpdesk serves as the primary point of contact between client staff and service providers for reporting and addressing engineering system and asset failures.
Position Overview
The Helpdesk Administrator will play a critical role in ensuring smooth communication, efficient call logging, and timely resolution of maintenance and service requests. The position requires excellent organisational, communication, and problem-solving skills.
Key Accountabilities
Responsibilities include, but are not limited to :
- Serving as the main contact point for client staff to report system failures or complaints.
- Assigning a unique work number and response priority to each report based on an agreed category system.
- Communicating reports to on-site service staff and tracking status updates.
- Providing updates to client staff as required and escalating issues following agreed procedures.
- Generating monthly summary and detailed call history logs.
- Maintaining 24 / 7 availability for the helpdesk via a single contact number.
- Preparing monthly site reports.
Call Logging and Issuing Procedure
When receiving a call through the helpdesk number, the administrator will :
Technical Skills / Knowledge
Essential :
Desirable :
Person Specification :
If you are organized, detail-oriented, and thrive in a fast-paced environment, we would love to hear from you. This is a fantastic opportunity to join a dynamic team in the heart of London.