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Group accountant • hounslow, england, united kingdom
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hirefulHounslow, Greater London, United KingdomEvent and Group Coordinator
Marriott InternationalHOUNSLOW, MIDDLESEX, United Kingdom- Full-time
POSITION SUMMARY
The Event and Groups Coordinator prepares event documentation and coordinates with sales, hotel departments, and customer to ensure consistent, high level service throughout pre-event, event, and post event phases of hotel events. Ensures all hotel events have a seamless turnover from sales to service and back to sales. Recognises opportunities to maximize revenue by up-selling and offering enhancements to create a better overall event.
The following are specific responsibilities and contributions critical to the successful performance of the position :
Event Coordinating
- Responsible for Express / Pop up bookings, hotel internal events, Social events and mid-sized conference business
- Coordinates and communicates event details both verbally and in writing to the customer and hotel operations. Follows-up with customer post-event.
- Acts as the liaison between field sales person and customer throughout the event process (pre-event, event, and post-event).
- Manages group room blocks and meeting space of assigned groups.
- Proactively identifies operational challenges associated with his / her group and works with the hotel staff and customer to solve these challenges and / or develop alternative solutions.
- Leads pre-event and post-event meetings for assigned groups as necessary.
- Greets customer during the event phase and hands off to Event Operations for the execution of details.
- Adheres to all standards, policies, and procedures.
Group Coordinating
Guest Satisfaction
Sales and Revenue Management
OTHER
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.