Service Delivery Manager

1.About Intellect Design Arena Ltd

Intellect Design Arena is a global leader in financial technology with over $2Bn invested in building a world-class portfolio of FinTech products and platforms. Headquartered in India and listed on the Indian Stock Exchange, Intellect serves more than 300 financial institutions worldwide, including the majority of the top global banks across North America, Europe, and Asia.

Intellect’s core innovation is the eMACH.ai framework — an intelligent, open finance platform built on a microservices-based, API-first, and cloud-native architecture. eMACH.ai is aligned with BIAN standards and enables banks to deliver composable, customer-centric, and regulatory-compliant digital experiences.

With over 5,500 employees, zero debt, and annual revenues exceeding $300M, Intellect is now focused on accelerating organic growth and pursuing strategic M&A opportunities to expand its global footprint.

More about us : https : / / intellectdesign.com /

2.Position Overview

We are seeking a Senior Service Delivery Manager to lead the successful implementation of a major banking transformation project with one of the UK’s largest fund managers. This role requires deep experience in managing complex financial technology deliveries and a strong background in onsite–offshore project execution.

3.Required Skills & Experience

15–18 years of progressive experience in IT service delivery, including at least 5+ years in a senior delivery role managing large enterprise accounts .

Demonstrated expertise in the banking domain, including core banking or digital banking product implementations.

Extensive onsite–offshore delivery management experience , with a strong track record of managing distributed teams across geographies.

Solid understanding of project management methodologies (PRINCE2, PMP or equivalent certifications preferred).

Strong experience in contract management, budgeting, and resource planning .

Proven leadership skills with the ability to manage senior stakeholders, resolve conflicts, and drive high performance.

Strong knowledge of delivery frameworks, risk mitigation strategies, and quality control procedures.

Exceptional communication and presentation skills – native English speaker preferred.

Experience in working in highly regulated environments and with Tier 1 financial institutions is a strong plus.

Senior-Level Qualifications (Must-Haves)

Ability to manage multi-million-pound engagements and ensure high customer satisfaction.

Experience delivering projects in Agile, Waterfall, or hybrid environments.

Adept at managing complex stakeholder ecosystems across client, vendor, and internal teams.

Deep familiarity with tools like Microsoft Project, JIRA, Confluence, and other delivery tracking systems.

Ability to lead strategic conversations with C-level executives on delivery outcomes, risks, and value realization.