Complaints Investigation Officer

Complaints Investigation Officer required for our established client. Yearly salary will be £27,000, working 37 hours a week .

3 days a week spent in the Southend office, and 2 days working from home.

This is a temporary role for 3-6 months.

Duties :

• Log complaints
• Maintain communication with residents to keep them updated
• Investigate complaints ; involving staff, managers and directors where appropriate
• Respond to complaints in line, and to set timescales in accordance with company procedures and the Housing Ombudsman
• Send customers well written, comprehensive responses to their complaints

Benefits :

Experience required :

Ability to organise a busy and v...