Support Manager

About the role

We are looking for a dedicated and experienced Support Manager to oversee or assist in the day-to-day running of our care homes. This role involves ensuring compliance with regulatory standards, maintaining financial oversight with a strong focus on occupancy, and providing leadership, support, and mentorship to staff to ensure the delivery of exceptional, person-centred care to our residents.

Reports to : Co-Chief Operating Officer

Key duties and responsibilities

• Provide effective leadership, recruit for key roles, and ensure staff are trained. Foster a positive, inclusive work culture aligned with Kingsley’s values.
• Recruit, train, and mentor care home managers and staff to create a supportive working environment.
• Monitor financial and business performance, manage budgets, and implement strategies to meet targets.
• Compliance & Risk – Ensure legal and regulatory compliance, manage risks, and implement action plans where needed.
• Maintain high standards of care and environment. Build strong relationships with residents, families, and stakeholders, and resolve concerns promptly.

Skills and attributes

What will you gain?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.