Retentions Specialist

LSH AUTO Stockport, England, United Kingdom

Join or sign in to find your next job

Join to apply for the Retentions Specialist role at LSH AUTO

Continue with Google Continue with Google

LSH AUTO Stockport, England, United Kingdom

4 days ago Be among the first 25 applicants

Join to apply for the Retentions Specialist role at LSH AUTO

Get AI-powered advice on this job and more exclusive features.

Sign in to access AI-powered advices

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

A results driven individual who thrives in a targeted telesales environment. The Retentions Specialist plays a key role in retaining customers and driving loyalty by offering tailored solutions and proactive service. This role focuses on booking sales appointments, arranging service car plans, handling live chat enquiries, and addressing customer concerns in a timely and professional manner.

Hours - 40

Key Responsibilities

• Customer Retention : Contact existing customers to discuss renewals, offer retention solutions, and identify opportunities to maintain long-term relationships.
• Appointment Booking : Schedule sales appointments efficiently for both inbound and outbound enquiries, ensuring a smooth handover to sales teams.
• Service Plan Setup : Arranging SCP renewals with existing customer bases. customers in understanding and setting up service car plans, including explaining benefits, pricing, and terms.
• Live Chat Management : Proactively engage with customers via live chat, responding to sales enquiries with speed, accuracy, and professionalism.
• Complaint Logging : Accurately log all customer complaints and concerns, ensuring escalation, and resolution as needed.
• Post Sale Follow Up : Conduct follow-up calls and communications to ensure customer satisfaction post sale.

Requirements

Skills and Competencies :

Benefits

Colleague Referral Scheme (£500 - £1000)

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Other

Industries

Retail Motor Vehicles

Referrals increase your chances of interviewing at LSH AUTO by 2x

Get notified about new Retention Specialist jobs in Stockport, England, United Kingdom .

Stockport, England, United Kingdom 6 days ago

Warrington, England, United Kingdom 16 hours ago

Manchester, England, United Kingdom 20 hours ago

Salford, England, United Kingdom 2 days ago

Manchester, England, United Kingdom 1 week ago

Ashton-Under-Lyne, England, United Kingdom 1 day ago

Manchester, England, United Kingdom 2 weeks ago

Altrincham, England, United Kingdom 4 weeks ago

Stockport, England, United Kingdom 19 hours ago

Eccles, England, United Kingdom 6 days ago

Manchester, England, United Kingdom 9 hours ago

Manchester, England, United Kingdom 1 week ago

Customer Service Colleague - Manchester Airport

Manchester, England, United Kingdom 1 week ago

Manchester, England, United Kingdom 1 day ago

Crewe, England, United Kingdom 2 months ago

Client Service Executive, Manchester - Entry Level

Manchester, England, United Kingdom 2 days ago

Crewe, England, United Kingdom 2 days ago

Customer Service Accounts Administrator - Independents

Huddersfield, England, United Kingdom 3 weeks ago

Altrincham, England, United Kingdom 1 day ago

Crewe, England, United Kingdom 1 week ago

Manchester, England, United Kingdom 3 days ago

Customer Engineer, Financial Services UKI, Google Cloud (English)

Manchester, England, United Kingdom 2 weeks ago

Runcorn, England, United Kingdom 2 weeks ago

Office Assistant - 20 Hours - Monday to Friday (Trafford)

Manchester, England, United Kingdom 2 days ago

Manchester Area, United Kingdom 5 days ago

Manchester Area, United Kingdom 1 week ago

Manchester, England, United Kingdom 2 weeks ago

Stockport, England, United Kingdom 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr