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Operational Specialist

Operational Specialist

JR United KingdomStockport, England, United Kingdom
30+ days ago
Job type
  • Full-time
Job description

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Senior Operations executive - Required for this luxury tour operator, homebased or hybrid, salary up to £45,000 plus great benefits including bonus, £1000 travel fund, 23 days holidays, pension and many more. Experience operations executive within travel is a must from a luxury tour operators dealing with HNWIs or a DMC, fantastic knowledge of Europe and working within a luxury travel brand..

  • Dealing with new luxury VIP bookings which mainly are within Europe but can also be worldwide.
  • Liaising closely with either DMC's or direct partners (hotels, guides, private drivers) they have on the ground in each country
  • Ensuring that services such as hotels, private tours, flights and other services are booked accurately and in a timely manner
  • Finalising travel documents and ensuring they go out to clients within deadlines set per country
  • Working closely with the finance team to ensure that supplier invoices are paid by deadlines set
  • Ensuring that the CRM system, reservations system and other portals they use are kept up to date
  • Communicating effectively with clients to obtain self booked flights and other pre-departure information that is required to finalise their documents
  • Dealing with emergency phone calls / Whatsapp groups , if clients have any issues whilst on their holiday

Senior Operations executives skills required

  • Someone who has at least 2-3 years experience in a similar operations exec / coordinator role for a luxury tour operator or DMC who specialises in Europe
  • Someone who is thinking 3 steps ahead so the VIP clients have a smooth , memorable holiday with no issues
  • A strong team player who brings positive energy and an attitude to their work
  • Experience in working with both DMC's and direct suppliers in previous roles
  • An analytical person who is confident formulating processes and then successfully implementing them
  • Someone with excellent organisational skills and strong attention to detail
  • The ability to work under pressure and accustomed to working to operational deadlines
  • Excellent customer service skills and a strong command of written and spoken
  • A natural problem solver who is happy to formulate solutions to everyday operational tasks which come ups
  • Someone with a deep passion for travel and new experiences

    • What they are offering :

  • A base salary of £38,000 - £45,000 per annum. Performance bonus
  • 23 days of paid holiday (excluding public holidays)
  • An extra day off for your Birthday
  • A wellness day off which includes a spa treatment
  • 2 Volunteer days off a year
  • 1,000 of personal travel credit each year to use on personal holidays
  • Discounted worldwide travel for you and your family
  • Paid learning and development courses
  • Contributory pension
  • Book Club with access to 2 free books or audiobooks per month
  • Opportunity to join a dynamic and fast growing international company

    • If you are interested in the above role please apply online or send your cv to [emailprotected] quoting DT59912

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    Operational Specialist • Stockport, England, United Kingdom