Senior Account Manager / Client Lead - eCommerce

Company Description

Acorn Intelligence is a company within The Brandtech Group that uses technology and data to optimize content and media buying for consumer brands. Founded by ex-Amazon employees, Acorn-i provides expertise in eCommerce to maximize brand exposure and gain insights into consumer behaviour to enhance marketing efforts and increase operational performance. Our leading eCommerce platform, Ignite, is purpose-built for brands to integrate owned and 3P retail domains with media channels to surface powerful data sets via a single login.

We are looking for a Senior Account Manager / Client Lead – eCommerce , to work with our client brands to support growth. Working closely with senior stakeholders the individual will develop a strong understanding of the brand’s business and how Acorn-i’s solutions can become integral to delivering on client goals.

Job Summary :

This is a full-time hybrid role for a Senior Account Manager / Client Lead. The role will be responsible for leading the management of tier 1 and 2 client relationships, driving the development and execution of strategic plans, and ensuring client satisfaction. The Senior Account Manager / Client Lead will be the primary point of contact for key clients, represent Acorn-i, and mentor junior team members.

This role requires a proactive and experienced individual with exceptional communication and analytical skills, a strong interest in data analysis, and a proven ability to leverage insights to drive strategic decisions. The ideal candidate should be an expert in using sales analytics tools, be adept at independently managing initiatives, and excel at collaborating with internal teams and clients.

Key Responsibilities :

• Lead Client Relationship Management : Serve as the main point of contact for clients, building and maintaining strong relationships, ensuring their needs are met, and exceeding their expectations.
• Drive Strategic Planning : Develop and implement strategic plans for clients, focusing on optimizing their presence on Amazon, and evangelize Acorn-i services and solutions.
• Oversee Campaign Performance : Work with Advertising Account Managers to oversee the execution of advertising campaigns, ensuring they are aligned with client goals and deliver positive results.
• Analyze Sales Performance : Utilize Ignite to analyze sales performance, interpret e-commerce and category data, identify opportunities, and develop actionable insights and growth strategies.
• Lead Team Collaboration : Work closely with internal and external teams, including account managers, content managers, and creative teams, to ensure seamless execution of client projects.
• Manage Client Communication : Maintain regular communication with clients, providing strategic updates, insights, and reports on campaign performance.
• Proactively Solve Problems : Identify and resolve issues related to client accounts and projects, demonstrating strong problem-solving abilities to troubleshoot challenges related to Amazon accounts and e-commerce operations.
• Coordinate and Present Business Reviews : Develop and manage quarterly and annual plans, using data and storytelling to identify trends and opportunities that align with client needs and drive growth.
• Mentor and Guide : Take an active role in coaching and mentoring junior team members, ensuring their professional growth. Provide ongoing support, constructive feedback, and opportunities to develop their skills and confidence. Lead by example to foster a collaborative and growth-focused team culture.

About you :

Working at Acorn-i