Client Engagement Manager

Bradford Jacobs is currently working with a market-leading Legal Services client who are a specialist in the IP Sector.

Are you passionate about building exceptional client relationships? Do you have experience working with law firms or in the Intellectual Property (IP) sector? Join a dynamic team as a Client Engagement Manager and help shape the future of client success across Europe.

About the Role

As a Client Engagement Manager , you’ll be responsible for cultivating and managing relationships with high-value clients, particularly IP law and agency firms across Europe. Acting as a strategic partner, you will drive engagement initiatives, support client satisfaction, and ensure service excellence that aligns with our clients' evolving needs.

This is an exciting opportunity to join a client-focused team within a fast-growing organisation that supports legal professionals with innovative, tailored services.

Key Responsibilities

• Build and nurture long-term partnerships with law firms and IP agencies throughout Europe.
• Serve as the primary point of contact for key clients, ensuring consistent, proactive, and high-quality communication.
• Develop tailored engagement plans to increase retention, satisfaction, and account growth.
• Collaborate cross-functionally with sales, marketing, and operations to identify growth opportunities.
• Translate client needs and feedback into actionable insights to enhance service delivery.
• Proactively identify and resolve issues affecting client success and engagement.
• Represent the company at industry events and in-person meetings (occasional travel across Europe, particularly Germany).

Requirements

Preferred Qualifications

What We Offer