The A&M Mission : We’re more than just a jewellery brand, we’re on a mission to revolutionise the jewellery experience.
Our Values & Culture : We're a values-driven company that thrives on growth, celebration, and breaking boundaries. If you're adaptable, resilient, and enjoy working in a fast-paced business whilst being able to pivot, you'll thrive here at A&M. Find out more about our core values here .
Location : Manchester, Market Street.
Salary & Benefits : £28,000 + commission. See more on our benefits here .
Our Commitment : Sustainability starts with us. From community work, caring for our suppliers and educating and supporting our team. See our commitments here .
The Superviso r Mission :
You are a true brand ambassador leading by example and delivering 5 star customer experience through our experiential retail pillars. You are an advocate for our brand values and lead the team ensuring these are at the forefront of everything you do.
How you'll drive success :
Experiential Retail
- Partner with your Store Manager & Assistant Store Manager to continuously Integrate in store our 3 experiential retail pillars : Community & Connection, Memorable Moments, and Inspiration & Innovative
- Drive continuous elevation to our overall customer experience to ensure the customer is at the heart of all decisions, leading a centre of innovation and experimentation
- Be the expert in product knowledge to drive sales and inspire the team
- Use your creativity to set team challenges to create an engaging interactive experience in store
- Track and measure sales results throughout the day, being adaptable and flexible to stay on track
Inspirational Team Management
Partner with your Store Manager & Assistant Store Manager to provide the support, mentorship, coaching and guidance that the team need to truly flourish and grow in their rolesA clear and confident communicator, you’re comfortable with delivering feedback to your team at all levels in the momentRecognise and celebrate team achievements, and identify development opportunities in the team, feeding these observations back to your management teamCultivate an environment of open communication, collaboration, and mutual supportOperational & Brand Loyalty Excellence
Ensure the store consistently meets or exceeds company standards for cleanliness, organisation, and visual merchandisingEffectively manage stock and work closely with the services team to ensure all policies and processes are followed to ensure a risk free environmentEnsure the team are actively opting customers into our loyalty programme to build a loyal, regular customer base for the storeWhat you'll need to thrive :
A values champion and brand ambassador our values must resonate deeply with youYou radiate positivity & enthusiasm and inspire the people around youThis role is suitable for anyone with Supervisor experience in a storeAbility to assist in developing and mentoring a high-performing team to create an environment fostered by learning, growth and developmentStrong problem-solving abilities, with the capacity to anticipate and respond effectively to changeYou're always looking for a better way to do things and are naturally curious in everything you do and every conversation you haveStrong problem-solving abilities, with the capacity to anticipate and respond effectively to changeThe Interview Process and Candidate Experience
Life Story & Values - a 30 min video call with our Talent Team for us to get know each other better, asking questions inspired by our three core valuesSWOT Analysis - you'll present a SWOT analysis for the store you're applying to and share this with your Area Manager in personIn-Store Experience Interview - a chance for you to experience life as a Supervisor in an A&M store with our Head of RetailFeedback : We’re committed to creating the best candidate experience we can for you. You’ll receive feedback over the phone or email at every stage in the process once you’ve had an interview so that we can set you up for success and help fuel your growth.