Customer Strategy Director

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Location : UK - Mobile England, UK - Cust. Site ENG | Job-ID : 213442 | Contract type : Standard | Business Unit : Customer Success & Service Delivery

Life on the team

As a Customer Strategy Director, you’ll be embedded in five of our key customer accounts in France, working closely with Service Directors, Client Directors, and Group Managed Services to shape and drive transformation.

You’ll be a key figure in our Experience Management Office (XMO), helping customers evolve their services and realize long-term value through innovation, insight, and strategic alignment.

What you’ll do

• Lead Transformation Strategy : Define and deliver a clear transformation vision for each customer, aligning Computacenter’s capabilities with their strategic goals.
• Drive Service Evolution : Continually evolve the service portfolio, bringing innovation and best practice to customer engagements.
• Engage at C-Level : Build and maintain trusted relationships with senior stakeholders (C and C-1 level), acting as a strategic advisor and transformation partner.
• Collaborate Across Functions : Work closely with GMS, Professional Services, Operational Excellence, and Sales to ensure a unified, value-driven approach.
• Shape the Future : Influence customer strategy and IT direction, identifying opportunities for service improvement, innovation, and transformation.
• Deliver Measurable Value : Ensure transformation initiatives are clearly articulated, tracked, and delivered to meet both customer and Computacenter objectives.

What you’ll need

Additional information

Country : UK

Location : UK – Flexible but must be open to regular international travel

Hours : 37.5

Role Type : Permanent

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform, and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business.

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