Aldershot - Team Leader Secondment

We are looking for a Team Leader to join us on a secondment basis until January 2025. At the end of this period, there may be the opportunity for this to become a permanent role.

As a Team Leader you will :

• Lead the team and operation front of house to deliver an exceptional customer experience by delivering the business strategy of ‘The Best Place To Watch A Movie’.
• Be the first escalation point for any customer interactions.
• Assume the responsibilities of a Duty Manager, including key-holding, for the cinema as required.
• Support the management team in the delivery of the business KPIs and strategy objectives.
• Ensure a front of house presence at all times.
• Maintain regular and effective communication links with the Management Team and Team Members.
• Participate in Management and Team meetings as required.
• Undertake management opening and closing responsibilities and duties as required.
• Engage our teams to deliver improved business results through effective people management practices including coaching, mentoring and driving personal accountability, development and performance.
• Support with the induction and recruitment process of new staff.
• Assist in the development and delivery of Team member meetings (as required).
• Effectively organise resources to deliver the operational requirements of the cinema.
• Nurture a Customer focused environment by maximising front of house presence at all times to improve the Customer journey and overall experience.
• Ensure that our brand standards and reputation are maintained.
• Maintain and build awareness of film product, promotions etc.
• Monitor customer feedback and communicate to the Management Team.
• Ensure the highest standard of film presentation, housekeeping, cleanliness, maintenance and operational standards are maintained at all times.
• Ensure staff scheduling is managed accordingly to meet the demands of the business.
• Ensure the Health, Safety and wellbeing of all employees, customers and visitors is in line with health and safety policy, company procedures and operational guidelines.
• Mitigate incident risk by ensuring safety and security measures are implemented.
• Ensure all relevant licensing, legislative and business compliance is adhered to.
• Ensure Team Members are aware of relevant business information to meet business needs, operate effectively and efficiently, and maximise sales opportunities (up-selling, incentives etc.).
• Develop, support and understand back of house operations to deliver the business objectives (as and when required).

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