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Online Support Consultant

Corporate Travel Management (CTM) UK / EUGlasgow, Scotland, United Kingdom

2 days ago

Job type

Full-time

Job description

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Now boarding : Your career in travel is ready for take-off. Corporate Travel Management (CTM) is undergoing an exciting period of growth as worldwide travel returns. If you’re ready to embark on a career with a global leader in business travel, we want to hear from you.

At CTM, our people are at the heart of everything we do. We know that our diverse team is the reason CTM is the award-winning TMC we are today, which is why recruiting like-minded travel enthusiasts is an important part of our business’ success and growth.

This role is office based, Bradford or any of our other locations, Monday to Friday core office hours. This is a non management role, we require 2 years of experience in a similar role. This is a customer service role for technical support. Knowledge of GDS systems is essential, ideally Sabre.

There are two vacancies in this team.

About CTM

CTM is an award-winning provider of travel service solutions spanning corporate, events and sports markets. Headquartered and founded in Australia, CTM has offices all around the world, including Europe, Asia, North America, Australia and New Zealand. www.travelctm.co.uk

About the Role

As an Online Support Consultant, you’ll be part of our Support Services team, delivering first-line support for internal systems and third-party tools with a strong focus on our online and business booking platforms. You'll assist both internal teams and clients, providing technical guidance, troubleshooting, and maintaining system functionality. You’ll support tools like Lightning, Concur Travel, Evolvi, Umbrella, Sabre GDS, CTM Approve, Hotel Booker, and Conferma—ensuring issues are resolved efficiently and clients are kept informed throughout. This hands-on role requires strong problem-solving skills and a customer-focused mindset.

Skills & Experience

Excellent communication skills, both written and verbal.
Ability to adapt communication style to different audiences.
Strong decision-making and problem-solving abilities under pressure.
Experience working in a support or customer service environment.
Prior experience with Sabre GDS is essential; Concur Travel experience is a plus.
Comfortable configuring systems and handling multiple priorities.
Proficiency in Microsoft Office Suite, including PowerPoint, Excel, Outlook, Word, SharePoint, and Teams.
Strong attention to detail, analytical mindset, and organizational skills.
A positive, flexible attitude and a willingness to learn and take ownership of tasks.

Why CTM?

Reward & Recognition

CTM’s annual reward and recognition programme, CTM All Star Awards, takes our peer voted ‘All Stars’ on an incentive trip to destinations all around the world. Previous trips have included : Los Angeles, Hong Kong, Paris, Abu Dhabi, Queenstown, and Dallas.

As part of a strong and stable company, CTM will support you in your career development plans with a very strong history of promoting from within. CTM’s High-Performance (HiPo) programme has excelled the professional development of many CTM Leaders.

Employee Wellbeing and Flexibility

The physical health and mental wellbeing of our CTM employees is something we take very seriously. To promote these amongst our teams, CTM provides each employee with access to a well know wellbeing platform, free independent advice across a range of topics, ability to increase annual leave and more.

Sustainability Focus

CTM is committed to a range of initiatives that enable a socially responsible, long-term and sustainable mindset within CTM. Underpinned by our four Sustainability Pillars; Principles of Governance, People, Planet, and Prosperity, CTM’s Sustainability Strategy identifies material issues and outlines initiatives to achieve this. Some initiatives include :

Annual Volunteer Day Leave to support a charity / cause of your choice

Offsetting all CTM employees’ travel

Partnership with South Pole – supporting sustainable community projects (local & global)

Paperless office initiatives & recycling options

If you’re considering a career in travel, or a return to the travel industry, CTM is your number one choice. Your career in corporate travel is ready for take-off. Get on board today.

CTM is a Disability Confident Employer. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements.

CTM is the Data Controller with respect to the personal information you provide during your application. We will use this information solely to process your application, and our legal basis is that you are considering taking up an employment contract with us. We may share this information with our parent company in Australia, but otherwise we will not disclose it to any other organisation. If you take up employment with us, we will keep the information for the duration of your employment, otherwise we will destroy it 2 months after the post is filled.

All the information that we ask for in application forms has to be completed for your application to go ahead. There is no profiling or automated decision making applied to the personal information you supply. You have all the legal rights with your personal data as laid out in the General Data Processing Regulation (GDPR) and the Data Protection Act 2018, including the right to complain to the Information Commissioner’s Office. Our Data Protection Officer may be contacted at EU.DPO@travelctm.com.

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology and Customer Service

Industries

Travel Arrangements

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