Support Administrator

Job Title : Support AdministratorHourly rate : £Location : Glasgow City CentreLength of Contract : 4th of August to the 3rd of October

Purpose of the Role : To deliver high-quality, end-to-end administrative support for learning and teaching activities within a leading university. This role supports both academic and administrative staff, as well as undergraduate and postgraduate students, ensuring smooth handling of enquiries, enrolment, and related processes.Key Responsibilities :

• Serve as the first point of contact in a dynamic teaching office, providing professional and courteous support to staff, students, and internal / external stakeholders. This includes managing Helpdesk queries, emails, and in-person enquiries at reception.
• Coordinate student enrolment processes, including preparation and execution of block enrolment merges for early-year programmes, maintaining enrolment controls, and conducting post-enrolment credit checks.
• Address student queries related to timetabling and enrolment, ensuring timely and accurate resolution. Perform data integrity checks to maintain accurate student records.
• Support exam operations by servicing exam halls and managing the secure collection of exam scripts.
• Archive examination materials in line with the university’s retention policy.
• Ensurepliance with University policies, particularly regarding the handling of confidential and personal data.
• Undertake additional duties as required by the Learning & Teaching Manager, appropriate to the role and grade.

Essential Criteria :