Commercial Account Handler

Senior Commercial Account Handler Location : Croydon Salary : £30,000 – £35,000 DOE Contract Type : Full-time, Permanent About the client My client are a long-established insurance brokerage based in the Croydon area. While they’ve retained their local, independent feel, they benefit from the scale, support, and resources of one of the UK’s most respected broking groups. The team, led by experienced professionals, manages a diverse and growing commercial book, primarily serving property owners but now expanding into more Commercial Combined business. My client offer a close-knit, friendly working environment where collaboration, professional development, and client service come first. The Role My client are looking for an experienced Senior Commercial Account Handler to join their busy and supportive team. This is an excellent opportunity for someone with 2+ years of commercial insurance experience, who enjoys variety, autonomy, and wants to be part of a business with real ambition. You’ll be managing a broad range of commercial clients, focusing on Property, Liability, CAR, PI, and Commercial Combined products. The clients are primarily SMEs, with premium levels typically ranging from £5,000 to £20,000 GWP. Key ResponsibilitiesManage a portfolio of commercial clients across a variety of business sectorsHandle all aspects of the client journey – including renewals, mid-term adjustments, and day-to-day servicingWork closely with our office manager and associate director to deliver a seamless client experienceLiaise with insurers and underwriters to negotiate terms and secure best outcomesUse Acturis to process and manage policiesEnsure all compliance and documentation standards are met What We’re Looking ForIdeally Minimum 2 years’ experience in a Commercial Account Handling roleSolid knowledge of core commercial products including Property Owners, Liability, CAR, and PIAbility to work independently with strong attention to detailConfident communicator with excellent client service skillsExperience using Acturis (preferred but not essential – training provided)Motivated, proactive and organised – someone who doesn’t need to be micromanagedWhat We OfferDiscretionary year-end bonusFull support for Cert CII training and developmentOnsite parkingFuture opportunity for hybrid working (currently office-based)Sociable team culture – regular lunches, supportive colleagues, and a collaborative atmosphereLong-term growth and career progression opportunities