Talent.com
This job offer is not available in your country.
Relief Worker

Relief Worker

RiversideWhitehaven, Cumbria, United Kingdom
23 days ago
Job type
  • Part-time
Job description

Job Title : Relief Worker

Salary :   £13.17 per hour

Working Hours : As and when required

Location : Whitehaven Foyer, Whitehaven

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Relief Worker

You will provide a high quality, customer-oriented service and understand that all actions should be customer-led. Under the direction of the scheme manager and support team, you will assist in providing care and support to customers. You will assist in maintaining and promoting the dignity of all individuals to improve their health and wellbeing in a safe and appropriate environment.

About you

We are looking for someone with :

  • Experience of working with people from various backgrounds and sectors of society (this could be friends, family, professional experience, children)
  • Compassion, patience, and empathy
  • A strong customer focus
  • Excellent communication skills both written and verbal
  • Flexibility to cover shifts, sometimes at short notice
  • Approachable with a positive attitude
  • Excellent team player who can work flexibly to meet business requirements

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy :

  • Competitive pay & generous pension
  • Investment in your learning, personal development and technology
  • A wide range of benefits
  • Diversity and Inclusion at Riverside :

    We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

    Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and / or person specification) they will be guaranteed an interview.

    Role Profile

    We use Psychologically Informed approaches and Trauma Informed Care principles to support our customers to make positive choices, develop new ways of thinking and take steps towards independence, by :

  • Assisting in the planning and delivery of a range of personalised support and move-on plans
  • Understanding the risk management process and assisting the team to organise and undertake regular reviews of support and risk
  • Inspiring and motivating customers to meet agreed outcomes and develop life skills
  • Assisting customers with day-to-day support and tenancy-related matters
  • Assisting the team to identify and promote opportunities for employment, education and training and support customers to access them
  • Signposting customers to appropriate external support services, such as food banks and other community resources
  • Supporting customers to be ‘tenancy ready’, enabling successful move on
  • Supporting customers to be financially independent through budgeting plans and maximising income
  • Supporting and monitoring customers’ healthcare needs, ensuring appropriate contact with healthcare professionals
  • Empowering customers to move towards self-management of their medication by following Riverside’s medication procedure
  • Maintaining and updating clear, accurate and strengths-based records on the appropriate digital platform
  • Assisting in the promotion of customer involvement and consultation
  • Assisting with the delivery of a range of group work sessions
  • Deliver a support service :

  • Support the delivery of the referral process for new customers
  • Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support
  • Work with customers to maintain a safe environment, including reporting any repairs or health and safety concerns
  • Clean and prepare customer rooms as appropriate
  • Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with the safety of the service
  • Ensure customer safety by following local safeguarding procedures, recognising, and acting on any risks and escalating appropriately
  • Contribute to and maintain local partnerships to ensure availability of a holistic range of support for customers
  • Carry out day-to-day administration and operational duties
  • Maintaining and updating financial administration systems including rent accounts, invoices, petty cash, and banking
  • Assist in collating and submitting information returns on funding, health & safety, and performance
  • Act as point of contact on the phone, reception, and deal with a range of enquiries
  • Other Information

  • You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours
  • Use the Lone Worker system as and when necessary
  • Ensure customers are safe at all times - carrying out all of your duties within Riverside’s Policy and Procedure Policy and Procedure framework . health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc
  • Deliver your role in line with Riverside company values – “Our Riverside Way”
  • Participate in team meetings, attend regular supervisions and reflecting practice sessions
  • Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely
  • From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager
  • Person specification

    Essential

  • An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs
  • Experience of working in a team and communicating positively with other people
  • Experience of being able to organise tasks and plan accordingly whilst dealing with people
  • Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude.
  • Able to use initiative and have confidence to make decisions
  • Basic administrative and IT skills maintain records
  • Desirable

  • Experience of working with vulnerable and diverse customer groups or individuals with complex needs
  • Personal lived experience of either homelessness, rough sleeping, mental health issues or substance misuse
  • Create a job alert for this search

    Relief Worker • Whitehaven, Cumbria, United Kingdom

    Related jobs
    • Promoted
    Mental Health Support Worker

    Mental Health Support Worker

    Home GroupWhitehaven, Cumbria, UK
    Part-time +1
    Whitehaven and surrounding areas.Salary £24,638 to £24,850 per year [pro rata for part time] plus great benefits including Health Cash Plan!. Home, a place where you belong.We are delighted to be la...Show moreLast updated: 8 days ago
    • Promoted
    Senior Residential Childrens Support Worker

    Senior Residential Childrens Support Worker

    The School for CouplesWhitehaven, England, United Kingdom
    Full-time
    Senior Residential Childrens Support Worker.Be among the first 25 applicants.Senior Residential Childrens Support Worker. Get AI-powered advice on this job and more exclusive features.Be the Game-Ch...Show moreLast updated: 21 days ago
    • Promoted
    Store Cleaner

    Store Cleaner

    AldiWhitehaven, Cumbria, UK
    Full-time
    As a committed, hard-worker, you'll do vital jobs to the highest standards and make sure your store is always in tip-top shape. It'll see you tackle things like removing litter and debris from the c...Show moreLast updated: 5 days ago
    • Promoted
    Relief Cleaner

    Relief Cleaner

    AdeccoWhitehaven, Cumbria, UK
    Permanent
    Job Opportunity : Relief Cleaner - Factory & Office Location : Whitehaven Start Date : 7th July Duration : 2 weeks Hours : 4. We are seeking a reliable and detail-oriented Relief Cleaner to support our ...Show moreLast updated: 10 days ago
    • Promoted
    Family Support Worker

    Family Support Worker

    Randstad CareWhitehaven, Cumbria, UK
    Full-time
    Ready to make a real difference in the lives of children? Randstad is seeking a dedicated Mental Health Support Worker to join our team in Carlisle and West Cumbria. This is a fantastic opportunity ...Show moreLast updated: 5 days ago
    • Promoted
    Mental Health Support Worker

    Mental Health Support Worker

    Home Group LimitedWhitehaven, ENG, UK
    Part-time +1
    Whitehaven and surrounding areas.Salary £24,638 to £24,850 per year [pro rata for part time] plus great benefits including Health Cash Plan!. Home, a place where you belong.We are delighted to be la...Show moreLast updated: 2 days ago
    • Promoted
    Child Support Worker Sense Education

    Child Support Worker Sense Education

    Sense Education LimitedWhitehaven, England, United Kingdom
    Full-time +3
    Sense Education is offering a unique opportunity for a Child Support Worker, who is ready to explore a new direction by supporting primary-aged pupils with special educational needs and disabilitie...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Support Worker

    Support Worker

    JR United KingdomWhitehaven, England, United Kingdom
    Full-time
    At Turning Point, we support people across the UK with mental health, substance misuse, and learning disabilities.As a Support Worker, you’ll make a real difference to their quality of life by enga...Show moreLast updated: 9 hours ago
    • Promoted
    Female caucasian mental health support worker

    Female caucasian mental health support worker

    HSA LocumsWhitehaven, Cumbria, UK
    Full-time
    Job description Are you passionate about providing meaningful support to individuals with mental health conditions in the comfort of their own homes? We are looking for a dedicated Homecare Mental...Show moreLast updated: 5 days ago
    • Promoted
    Qualified Bus Driver - Sellafield Contracts

    Qualified Bus Driver - Sellafield Contracts

    Stagecoach Group plcWhitehaven, England, United Kingdom
    Full-time
    Qualified Bus Driver (Sellafield Contracts) – Workington.Stagecoach are looking for qualified bus drivers to join our Sellafield Contract Services Team within our Workington Depot.Working week of M...Show moreLast updated: 30+ days ago
    • Promoted
    Residential Childcare Worker

    Residential Childcare Worker

    Driver Hire BordersWhitehaven, England, United Kingdom
    Full-time +1
    Ignite Your Impact : Childcare Support Worker - Carlisle & West Cumbria!.Are you a powerhouse of compassion and innovation, ready to shape brighter futures for children?. We're seeking dynamic and de...Show moreLast updated: 29 days ago
    • Promoted
    Qualified Bus Driver - Sellafield Contracts

    Qualified Bus Driver - Sellafield Contracts

    Stagecoach GroupWhitehaven, England, United Kingdom
    Full-time
    Qualified Bus Driver - Sellafield Contracts.Stagecoach are looking for qualified bus drivers to join our Sellafield Contract Services Team within our Workington Depot. Working week of Monday to Frid...Show moreLast updated: 30+ days ago
    • Promoted
    Physiotherapist, Clinical Education and Practice Development

    Physiotherapist, Clinical Education and Practice Development

    North Cumbria Integrated Care NHS Foundation TrustWhitehaven, England, United Kingdom
    Full-time
    Physiotherapist, Clinical Education and Practice Development.Employer North Cumbria Integrated Care NHS Foundation Trust Location White Haven, United Kingdom Salary Competitive Closing date 18 Jun ...Show moreLast updated: 17 days ago
    • Promoted
    Support Worker

    Support Worker

    Apricus Resourcing LtdWhitehaven, England, United Kingdom
    Full-time
    Apricus Resourcing are working with an independent provider who are looking for a Mental Health Support worker for ongoing locum role, working 5-days per week within a service in Whitehaven, Cumbri...Show moreLast updated: 20 days ago
    • Promoted
    Support Worker (The Gables Residential Home, Whitehaven) - CMB1817e

    Support Worker (The Gables Residential Home, Whitehaven) - CMB1817e

    The Cumbria County CouncilWhitehaven, England, United Kingdom
    Part-time
    Job reference REQ00000018409 Date posted 23 / 05 / 2025 Application closing date Blank Location WHITEHAVEN Salary £13.Package Blank Contractual hours Blank Basis Part time Attachments Blank.Support Wor...Show moreLast updated: 20 days ago
    • Promoted
    • New!
    Qualified Youth Worker

    Qualified Youth Worker

    Proud and Diverse Cumbria CICWhitehaven, England, United Kingdom
    Full-time +1
    Be among the first 25 applicants.We are honoured to be able to create a job role to help develop existing services offered in the Colours Hub thanks to Cumbria Community Foundation.Are you passiona...Show moreLast updated: 9 hours ago
    Field Care Supervisor

    Field Care Supervisor

    The Human Support Group LimitedWhitehaven, England, GB
    Full-time
    Access to vehicle required due to the geographical nature of the role.Plenty of ups, downs and curveballs.With a career as a Field Care Supervisor at The Human Support Group, every day will be diff...Show moreLast updated: 30+ days ago
    • Promoted
    Relief Worker

    Relief Worker

    Riverside GroupWhitehaven, Cumbria, UK
    Full-time
    If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on sk...Show moreLast updated: 5 days ago