Senior Infrastructure Engineer

Job Description

Are you an experienced IT Infrastructure Engineer ?

Have you provided 3rd line technical support ?

Would you like to work for a company who are continuing to grow their IT centre of excellence in Glasgow ?

If so I have a fantastic role for you with my client who is a market leading provider of outsourced contact center services and software solutions for several of the world’s most successful brands.

Responsibilities include :

• Providing 3rd line technical support across the IT Infrastructure environment including cloud technologies
• You will be tasked with day-to-day support and troubleshooting of issues within the company's infrastructure services ensuring you work within agreed SLA's within an ITIL environment.
• You will be involved in a variety of Infrastructure projects spanning from day-to-day operational improvements to new service delivery solutions.
• You will be a seasoned Infrastructure professional with in-depth experience across a range of infrastructure platforms and understand telephony systems, eg . Avaya, Cisco, Genesys
• Alongside an extensive technical knowledge, you will have experience of working with a variety of high-level stakeholders to represent the Infrastructure function at Group level and will contribute to overall IT strategy.

Required skil...