Digital Marketing Account Director

Salary : £40,000 to £55,000

Pathway : Head Account Manager / Head of Client Services / Commercial Director

Type : Full Time

Location : Based in UK Headquarters (Peterborough)

Are you a commercially driven marketer with a proven track record in strategic client relationships and performance? Are you excited by the opportunity to lead key client accounts, solve complex challenges, and help clients achieve brilliant results?

As a Digital Marketing Account Director at our client's agency, you'll play a key lead role in the account function and ensure seamless alignment between the team, clients, and commercial goals. With responsibility for Client Accounts delivery, you'll provide strategic oversight, troubleshoot issues, and support the continued growth of both accounts and internal capabilities.

This is a senior role with a clear focus on project management, high-value relationships and retention, commercial growth, and cross-team collaboration.

Key Responsibilities

• Campaign Oversight & Project Management - Translate high-level marketing strategy into clear, executable project plans, ensuring fast, efficient delivery from concept to launch. Apply strong project management skills to align teams, manage timelines, and drive results in a fast-paced agency environment.
• Campaign Performance - Delivery of high-performing campaigns for key client accounts. Fly the flag for clients with continuous analysis & monitoring of campaign performance, suggesting improvements to both the internal team and clients.
• Commercial & Account Development - Ensure accounts are commercially sustainable and deliver ROI for both the agency and the client. Identify and develop upselling / cross-selling opportunities across the whole client portfolio and lead pitches for prospective and existing clients.
• Issue Resolution & Escalation - Act as the point of escalation within client accounts for the Account Management Team. Mentor and support Account Managers in handling complex situations.

The ideal candidate would be proficient in the following :

Understanding of the following is required :

You don't have to be a marketing expert in every channel to be successful in this role, the ideal candidate will possess an understanding of marketing principles and alignment to a business' goals in addition to :

What they need from you :

What they can offer you :

What to expect

The client is one of the fastest-growing digital marketing agencies in Cambridgeshire. They work closely with their clients to help them achieve the best possible online presence so they can get noticed and reach their full potential. They work with businesses of all shapes & sizes, with each day presenting a new opportunity and challenge!

In operation since 2012, they've been consistently growing and improving as a business. They have high ambitions, and because this is a new role, there is ample room for career development as their requirements increase.

You'd be joining a team of passionate digital marketing and website design professionals who work hard to deliver real results for clients. They're a team of like-minded, approachable people all with the same drive to be the best.

They champion a culture of innovation and out-of-the-box thinking, making sure they have fun along the way. From monthly team lunches to content-packed weekly meetings, they're dedicated to building an enjoyable and supportive work environment.

Their values

Their mantra is to "Be Better" and they encourage all team members to consistently improve and develop. Their core values are :

Perks

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