Part time Customer & Sales Coordinator

18.5 Hours Per Week - Flexible Working Pattern

Escape Recruitment Services is working with our manufacturing client based in Stoke-on-Trent to recruit an experienced Customer & Sales Coordinator to join their established and supportive sales team on a permanent, part-time basis.

This role offers flexibility with your working pattern. You’ll work 18.5 hours per week and will be required to spend at least 50% of your time in the office - potentially more during the initial training and handover period.

What you’ll be doing :

• Managing all incoming enquiries for the UK sales team, primarily from existing customers
• Identifying customer requirements and technical specifications, working cross-functionally with internal teams to build accurate sales quotations
• Coordinating the quotation process, gathering input from teams such as production and procurement in a timely manner
• Following up on outstanding quotes to convert into confirmed orders
• Processing sales orders through the ERP system, ensuring all teams understand customer requirements and deadlines
• Monitoring the sales order through the supply chain to ensure timelines are met
• Communicating with customers throughout the order lifecycle, resolving issues and managing expectations
• Providing admin support for customer issues and coordinating with teams including production, quality and engineering through to resolution
• Attending weekly sales meetings and providing updates to support wider team activity
• Identifying lapsed customers to generate new sales opportunities
• Providing general support to the sales team to drive excellent customer service and increased sales activity
• Assisting with the organisation of trade events and occasionally attending where required

What we’re looking for :

This is a fantastic opportunity to join a business that lives by its values and encourages input and ideas. You’ll be part of a collaborative team and have the chance to add real value in a role that blends customer focus with operational coordination.