IT Operations Analyst

Gopuff’s engineering team is building solutions to dramatically change the way people purchase their daily goods. We provide the modern-day solution to meet customer’s immediate everyday needs with products ranging from snacks and ice cream to household goods and beer, at the click of a button.The IT Operations Support Analyst will be a part of a team responsible for the timely triage, resolution, and escalation of production issues with core Gopuff and BevMo engineering and retail services. Additionally, this role will support Gopuff’s UK headquarters. This role interacts directly with employees at all Gopuff and BevMo locations as well as our corporate staff and acts as the point of escalation to the engineering team. The IT Operations Support Analyst position will report to the IT Support Manager.

Responsibilities :

• Provide a high level of support and customer service to staff for Gopuff’s UK headquarters as well as support the Gopuff / BevMo platforms for UK and US operations
• Effectively prioritize multiple support requests in a fast-paced environment
• Troubleshoot and resolve remote hardware, software, and network issues
• Identify, triage, and escalate incidents impacting Gopuff & BevMo systems
• Work within Gopuff’s existing MDM, productivity, proprietary, and off-the-shelf software systems to assign and troubleshoot roles, applications, and configurations
• Ensure that security and other standards are applied across corporate assets
• Comply with business and disaster recovery runbooks
• Create and maintain accurate documentation
• Work with various internal departments to collect relevant information and / or assist in the resolution of technical problems
• Work with 3rd party vendors to troubleshoot issues
• Assist other IT teams, as time permits, on more complex projects

Qualifications :

At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.Like what you’re hearing? Then join us on Team Blue.Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.