Operations Analyst

Overview :

Charles Stanley is seeking a skilled SNS Operations Analyst to join our dynamic team. Under the direction of the Global Manager, Network Operations, and in consultation with the Regional Manager, Network Infrastructure, the SNS Operations Analyst will be responsible for the day-to-day operations, troubleshooting, monitoring, and implementation of network infrastructure within our global environment. The primary focus will be on the administration and management of our LAN, WAN, firewalls, load balancing, wireless networks, and more.

Key Responsibilities :

• Ensure Keep-The-Lights-On tasks are handled with priority and efficiency.
• Provide Tier-2 support for incidents and problem tickets.
• Collaborate and provide network security guidance to other teams as needed.
• Maintain up-time, monitoring, reliability, stability, and policy maintenance of supported systems.
• Participate in high-priority calls and own problem management tasks.
• Produce and maintain current documentation of knowledge management, policy configuration, and operational tasks.
• Install new networking equipment using pre-defined instructions.
• Provide suggestions to Engineering and Architecture teams on current and emerging technologies.
• Incorporate technical knowledge from external sources to create efficiencies and continuous improvement.
• Provide recommendations for Business Continuity Planning and Disaster Recovery; participate in updating and maintaining network plans.
• Contribute to and own ITIL processes involving change management, audit tracking, etc.
• Promote service offerings to grow global infrastructure to meet business and technology needs.
• Be available for rotational on-call support, as required, on a 24 / 7 basis.
• Perform other duties and responsibilities as assigned.

Knowledge and Skills :

Skills and Abilities :

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Travel Requirements :

Join Charles Stanley :

If you are a motivated individual with a strong networking background and a desire to expand your skillset, we encourage you to apply for the SNS Operations Analyst position at Charles Stanley. Take ownership of tasks assigned and contribute to our global network infrastructure.