Customer Service Administrator

About Our Client

Our client is a well-established not for profit organisation, recognised for their impactful work across various communities. As a medium-sized entity, they place great emphasis on delivering exceptional services to their customers, fostering a culture of inclusivity and collaboration.

They are looking for an experienced Customer Service Administrator to join them full-time, 5 days a week.

Job Description

As a Temporary Customer Service Administrator you will :

• Manage customer enquiries via telephone and email
• Deliver excellent customer service, resolving issues promptly
• Raise customer works on CRM system
• Support and help and resolve incoming enquiries from contractors
• Provide appropriate advice to customers with enquiries
• Raise purchase orders for customers and ensure invoices are processed onto customer accounts for the finance team to manage
• Ad-hoc duties as and when required

The Successful Applicant

To be successful in this role :

• Previous experience in a customer service or administrative role
• Experience managing enquiries and resolving issues
• Attention to detail, especially in verifying and processing documentation
• Good problem-solving skills to resolve queries or issues effectively
• Excellent organisational skills, including the ability to manage multiple tasks and deadlines effectively
• A proactive, professional, and customer-focused approach when interacting with internal and external

customers

• Proficient in CRM systems and Microsoft packages

What's on Offer

In return, our client can offer :

• Weekly pay & immediate start
• An opportunity to working for a large & well-established not-for-profit business
• Mon - Fri working patterns

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