Customer Success Manager (UK / EMEA)

3 weeks ago Be among the first 25 applicants

Our mission :

Every 7 seconds a worker is injured. The human and economic cost of workplace injuries around the world is $250 billion per year. At Intenseye, we believe that the health and safety of workers is non-negotiable.

Intenseye is a truly disruptive employee health and safety (EHS) SaaS platform powered by cutting-edge AI. Using existing cameras, Intenseye’s AI empowers EHS leaders at Global Enterprises to “see the unseen” hazards and take corrective actions through 24 / 7 real-time leading indicator data flow. Currently, Intenseye AI protects 100,000+ employees in 25+ countries.

Join Intenseye on the Journey to Zero!

We are seeking an experienced Customer Success Manager for our growing EMEA team based in the United Kingdom.

The Customer Success team aims to drive an exceptional experience and sustained value for Intenseye customers through building trust and consulting on the Intenseye platform. The outcome is realized by increased value, satisfaction, and renewal and expansion of the customers to provide a direct impact on the growth of the company.

We are looking for a Customer Success Manager to work alongside our global enterprise customers (Fortune 500+) to own their end-to-end success and be responsible for revenue retention, upsell, growth & expansion, and overall customer satisfaction.

What you'll do ?

• Be the trusted advisor and advocate for EMEA enterprise and key customers
• Build strong customer relationships and internal teams to ensure successful onboarding, implementation, and ongoing satisfaction and success with our platform.
• Actively engage customers through regular strategy calls and business review meetings to support in achieving the customer’s health and safety related objectives and KPIs and provide value proof to demonstrate the platform’s impact on the business.
• Collaborate with other departments to ensure adoption and successful renewal
• Determine customer goals and collaborate on customized inbound strategic plans while driving customer accountability.
• Monitor customer health and build associated risk mitigation plansBuild and maintain onboarding plans to maximise platform usage.
• Resolve customer inquiries by aligning customers with the right resourcesIdentify opportunities for upselling, optimize current investment and expansion

What we're looking for ?

What we offer ?

Hiring Process

Equal Employment Opportunity statement (EEO)

Intenseye is committed to a policy of equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, color, age, sex, ancestry, marital status, religion, national origin, physical or mental disability, sexual orientation, gender identity, medical condition, pregnancy, veteran status, genetic information or any other classification protected by state or federal law.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Other

Industries

Software Development

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