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Collections Support Agent

Jaja FinanceManchester, England, United Kingdom

6 days ago

Job type

Temporary

Job description

Join to apply for the Collections Support Agent role at Jaja Finance

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Join to apply for the Collections Support Agent role at Jaja Finance

About Jaja

Our Mission : Empowering our customers to buy, borrow, and build—driven by tech, fuelled by data, and built for the future.

About Jaja

Our Mission : Empowering our customers to buy, borrow, and build—driven by tech, fuelled by data, and built for the future.

Our Company Values : Care Deeply, Adapt & Thrive, Challenge everything, Go for it! Own it, Make it Simple

Why Join Us?

At Jaja, we’re redefining consumer finance with innovative, simple, and intelligent solutions. Our mission is to be the UK’s Digital Lender of Choice. Joining us means becoming part of a collaborative, forward-thinking team where your ideas and contributions shape the future.

The Role

Join our growing team as a Collections Support Agent, where you’ll support customers through various financial situations; including arrears, over limits and persistent debt.

This team supports customers through various channels such as voice, chat, email and more. Our goal; delivering exceptional customer experience.

What You’ll Do

Engage with customers to understand their financial situations and agree on sustainable payment solutions.
Support vulnerable customers by tailoring your approach to their needs.
Contribute to process improvements by sharing insights with the collections team.
Manage multiple tasks across the customer journey while ensuring accuracy and compliance.
Work towards individual and team KPIs and SLAs, ensuring best-in-class service.

Essential

What We’re Looking For :

Experience in financial services, especially lending / credit cards and collections.

Knowledge of collections regulations and compliance.

Comfortable in a fast-paced, evolving environment.

A problem solver with a proactive approach to challenges.

Desirable

Strong verbal and written communication skills in a customer-facing role.

Ability to navigate sensitive conversations around financial hardship.

Experience with call centre technologies (e.g., diallers, live chat).

If you're passionate about customer service and ready to grow in a dynamic environment, apply now!

What's in it for you?

The chance to make a real impact in a growing business on a mission to change the face of the consumer finance industry forever

Competitive salary

Fully flexible hybrid working model

Option to join our Pension Salary Exchange Scheme to turbo charge your pension contribution

Participation in our annual bonus scheme

Private medical cover

25 days annual leave (FTE) plus UK bank holidays and your birthday off (with an additional day added for each full calendar year worked, up to a maximum of 30 days).

4x life insurance cover

Employee assistance program

Seniority level

Entry level

Employment type

Other

Job function

Other

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Collection Agent • Manchester, England, United Kingdom

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