Scheme Manager / Sheltered Housing / Building & Estate Management

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Sheltered Retirement Housing Scheme Manager who has previous facilities / building and estate management and / or health and safety experience is required to join a housing association based in Staines-upon-Thames, Surrey.

ALL INDUSTRY BACKGROUNDS CONSIDERED

You won't necessarily need sector-specific experience, as transferable skills and experience are highly valued.

SALARY : £25,147 - £30,443 FTE / Actual Annual Salary £14,370 - £17,396 (for 20 Hours) + Generous Benefits (see below)

LOCATION : Staines-upon-Thames, Surrey

JOB TYPE : Part-Time, Permanent

WORKING HOURS : 20 Hours per Week, Monday to Friday

Job Overview

We have a fantastic opportunity for a Sheltered Retirement Housing Scheme Manager with experience in facilities, building, estate management, or health and safety.

As Scheme Manager, you will join a friendly team providing a people-centred service to retired residents, supporting the day-to-day management of buildings, apartments, and bungalows, promoting independent living.

You will ensure high standards of health, safety, security, and cleanliness for residents.

DUTIES

Your responsibilities will include :

• Accountable for Health & Safety and Fire safety checks with comprehensive, auditable records
• Managing the building and estate, including reporting repairs, conducting fire alarms, pull cord checks, and recording issues
• Assisting the Housing and Lettings Team with viewings, assessments, tenancy sign-ups, and inductions, ensuring understanding of tenancy agreements and property facilities
• Managing tenancy terminations and liaising with the team and contractors
• Providing a person-centred service aligned with the Retirement Living ethos
• Ensuring safeguarding protocols are followed and reports are made in line with legislation
• Engaging with customers, facilitating social and wellbeing activities, and liaising with care, statutory, and voluntary agencies
• Managing facilities such as guest rooms and communal areas
• Handling low-level Anti-Social Behaviour cases according to policies and guiding customers on reporting issues
• Liaising with relevant agencies as needed
• Assisting customers with Housing Benefit claims to ensure timely rent payments
• Monitoring and reporting on customer safety and wellbeing, referring to support services as needed
• Managing low-level complaints on site per company policies

Candidate Requirements

The organization seeks individuals who can bring their knowledge and experience to improve lives.

Previous experience in the sector is not mandatory; transferable skills are valued.

Benefits

Includes 25 days holiday (plus bank holidays), up to 8% pension, flexible working, learning and development investment, a £300 health / lifestyle allowance, and a Cycle to Work scheme.

The organization encourages applications even if you don't meet all criteria 100%, as transferable skills are appreciated.

APPLY TODAY by submitting your application. By doing so, you consent to sharing your details with our client.

Job Ref : AWDO-P13323

Part-Time, Permanent roles in Staines-upon-Thames, Surrey. AWD online specializes in candidate sourcing and advertising on multiple job boards, operating as an employment agency.

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