AI Integration Lead : Customer Success

The AI Integration Lead : Customer Success is responsible for leveraging AI to enhance the customer journey and improve internal efficiencies across the company. This role will focus on using AI to proactively resolve customer inquiries, streamline support processes, and drive commercial improvement. The AI Integration Lead : Customer Success will play a crucial role in defining strategies for AI integration within customer success operations, ensuring that AI technologies are utilized to optimize customer experiences and operational productivity. Department Customer Success Employment Type Full Time Location UK Workplace type Hybrid Reporting To This role's hiring manager : JP Van Loggerenberg

Key Responsibilities

• Lead the integration of AI technologies into customer success operations.
• Develop and implement AI-driven solutions to proactively resolve customer inquiries.
• Define strategies for using AI to enhance internal efficiencies and streamline support processes.
• Collaborate with cross-functional teams to translate AI insights into business value.
• Mentor and lead a team focused on AI-driven customer success initiatives.
• Drive commercial improvement through AI-enhanced customer journey strategies.

Skills, Knowledge and Expertise

Qualifications Required

Experience Required

Skills and Knowledge Required

About This Job's Location

While the job advertisement specifies the UK as the preferred location, we encourage talented individuals from around the globe to apply. This position can be based at any of our global SYSPRO hubs.