Guest Services Manager

The role

Our Guest Service Managers are at the forefront of creating unforgettable stays for our guests. The role reports directly to the Hotel Manager and is part of a team based from our attractive and Holiday Inn hotel in East Kilbride

Guest Service Managers duties include

• orchestrating the seamless operation of our guest services
• collaborating with various departments to elevate our service levels
• constantly innovating to exceed guest expectations
• handling guest requests with precision and promptness
• proactively seeking new ways to enhance the guest journey
• setting the standard for service excellence

Beyond that youll inspire and empower our Guest Service team to represent our company values and culture ensuring that service excellence remains our top priority. Through your guidance youll foster a sales culture within our department maximizing room and M&E sales while ensuring that our guests receive the best of what we have to offer.

Other businesses may call this role Front Office or Food and Beverage Manager Head of Department Hotel Duty Manager Guest Experience Manager Hotel Services Manager

Full details of the role will be discussed with the shortlisted candidates. If youd like to find out more about the role before applying why not reach out to our resourcing team at

Benefits

Our rewards package includes :

What youll bring to the team

To be a great fit for this role you should possess strong leadership skills a serviceoriented attitude that exceeds expectations and a passion for enhancing the guest experience. If you are someone who thrives on creating a positive impact and is dedicated to fostering a culture of service excellence we encourage you to apply.

At Kew Green Hotels we encourage applications from individuals of all backgrounds and abilities. We aim to create an inclusive workplace for everyone. Should you require any reasonable adjustments throughout the recruitment process please make sure to complete the relevant application questions or contact if you have any questions. We are committed to supporting any adjustments you may need.

Next steps

A member of the hotel team will be in touch to book a 15minute chat so we can get to know you better. We will explain the role in detail and you can highlight your skills to us. If successful at this stage you will meet Business Excellence Manager.

Who are Kew Green Hotels

Kew Green Hotels is a rapidly expanding global company with a diverse portfolio across leading hotel chains including IHG Hotels & Resorts Marriott International Wyndham Hotels & Resorts and Hilton what unites us all is our values. Please view our website for more details.

Join our KewTeam today!

Required Experience :

Manager

Key Skills

English Language,Cost Estimation,Corporate Risk Management,Export Sales,J2EE

Employment Type : Full-Time

Experience : years

Vacancy : 1