MANAGEMENT TRAINEE

Job Summary :

We are seeking passionate and ambitious individuals to join our team as a Management Trainee. This structured, hands-on program is designed to provide a 360-degree view of restaurant operations through job rotation across key front-of-house roles : Waitress, Receptionist, and Captain. The objective is to cultivate strong operational skills, customer service excellence, and leadership capabilities in preparation for a future managerial role within our organization.

Job Description :

Your roles and responsibilities as a Management Trainee include :

• Welcome and host customers upon arrival to the restaurant.
• Deliver excellent customer service according to company standards.
• Serve and portion dishes quickly, efficiently, and systematically.
• Uphold quality, service, and cleanliness standards.
• Proficient in menu planning and recommending drinks, dishes, and desserts to customers.
• Operate the reservation and table management system for bookings, amendments, and cancellations.
• Manage front desk reception operations, including handling incoming calls, emails, and attending to customers.
• Manage and update customer records within the Customer Relationship Management system (CRM).
• Operate the Point of Sales (POS) system for order entry and bill closing.
• Perform daily POS system closing procedures.
• Manage petty cash.
• Plan and manage the roster and daily performance records of part-time staff.
• Assist in event planning and management.
• Ensure effective communication between departments for smooth daily operations.
• Respond to customer emails promptly and professionally.
• Lead and manage a team of service crew during operations.
• Assist in planning, organizing, and executing special events.
• Manage inventory of alcohol and beverages, ensuring timely updates and stock takes.
• Report month-end stock take inventories to headquarters.
• Adhere to hygiene and safety standards.
• Follow company standard operating procedures.
• Perform any other duties as assigned.

Job Requirements & Qualifications :

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