Customer Service and Sales Executive

Location : Ripe Head Office, The Royals, Manchester M22 4BJ

Job Purpose

The primary purpose of the Customer Service and Sales Executive is to provide excellent sales and service experiences to existing and potential customers in accordance with company procedures and regulatory requirements, to convert new business, service existing accounts and retain renewals to achieve individual and team targets.

Principal Accountabilities

• Provide excellent sales and service experiences to existing and potential customers via calls both inbound and outbound.
• Handle a range of calls including new and potential customers, customer service enquiries and renewing existing customers.
• Retain customers who wish to cancel and follow the appropriate procedures for cancellation using the tools provided to you.
• Handle any concerns or complaints from customers with a professional manner.
• Ensure any call backs to customers are processed in a timely manner.
• Pro-actively sell products to potential customers including cross sell across the ripe product suite.
• Ensure set targets are achieved and exceeded through monthly KPIs.
• Develop a full and complete knowledge of assigned brands using learning tools provided.
• Keep up to date with all changes to existing products within your assigned brands along with new products that are introduced and made available to you.
• Keep up to date with necessary regulatory and compliance requirements through learning tools provided, taking ownership for maintaining up to date standards.
• Provide customer or product feedback when requested to help improve the customer journey.

FCA Consumer Duty Responsibilities

Products and Services

Price and Value

Consumer Support

Experience Requirements

Personal Attributes

Professional Requirements

Educational Requirements

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