How will you make an impact? HOW WILL YOU MAKE AN IMPACT?
Barber service
- Cutting and styling men’s hair and providing wet shaves to the highest standards in line with industry standards and the expectations of the luxury client.
- Ensuring that guests receive personal / discreet and confidential service.
- Ensuring that all Health and Safety and hygiene standards are adhered to all times ensuring legal compliance on an ongoing basis.
Sales management & operation excellence
Setting, monitoring and developing sales KPI’s to meet sales and financial targetsWorking with the Bourdon House Team to ensure that the Barber’s services are promoted at all times and the level of service provided in these areas exceeds clients expectations. Encourage cross selling to other Retail productsEnsuring Barber offering is in line with other luxury industry services, suggestions toLook at opportunities to cross sell the full store experience to each and every client.improve and refresh services for our clients.Undertaking administrative duties to a high standard within timelines required by the Company.Clientelling
Building strong relationships and brand loyalty with clients visiting the barber’s ensuring repeat business.Analysing customer response to the services offered, and continually monitoring and improving the service and offer wherever possible.Networking with neighbouring business to drive external traffic to the barbersHolding events to drive client retention and acquisition and create new business opportunitiesTeam Leading
Lead, coach and develop a Barber staff to achieve performance standards and to grow the business in line with the Company’s expectations.Engage your team through strong leadership, setting objectives and ensuring he / she is clear about the results he / she needs to deliverSupport with effective recruitment and selection to achieve highest level of staffDevelop trust and loyalty through fair and consistent leading of the teamYou may be required to undertake such further duties as your skills, qualifications and experience allow and / or as may be assigned to you by the Company from time to time.
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
We look for people who demonstrate entrepreneurship, who thrive when working as part of a team, who strive for excellence and who embrace being part of a luxury, creative environment.
YOUR EXPERIENCE AND PERSONAL SKILLS
EDUCATION AND QUALIFICATIONS
Educated up to A-Level or equivalent (Preferred)Qualification in barbers industry (Preferred)Significant experience in a luxury environment barber / salon environment.EXPERIENCE
Well rounded background in working in a Barber (Essential)Commercial awareness of luxury market (Essential)Commercial awareness of high end Barber services (Essential)Experience of cash handling (Essential)Experience of dealing with high profile clients from different cultures and backgrounds (Essential)Experience of working in target / sales driven environment (Essential)Experience of building a regular base (Essential)Experience of liaising with Senior Level Management (Preferred)Experience of working in a corporate environment (Preferred)PERSONAL SKILLS
Professional (Essential)In possession of an excellent telephone manner (Essential)Insight and understanding into what makes a successful barbershop (Essential)An individual who enjoys working with people with strong interpersonal skills (Essential)Grooming to reflect a luxury brand (Essential)Articulate (Essential)Confident / Positive / Enthusiastic / outgoing approach (Essential)TECHNICAL SKILLS
Languages : English (Native / Fluent) mandatory, Additional languages – a plusProven track record in sales (Essential)Proven track record in providing exceptional customer service (Essential)WHAT MAKES OUR GROUP DIFFERENT?
As a member of the Dunhill community, you are also part of a much bigger family at Richemont. We strongly believe in personal development, mobility and offering various opportunities and benefits to enhance both your personal and professional development.
YOUR JOURNEY WITH US
We aim to provide a valuable and two-way recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals :
1st stage – After your application has been selected, our Talent Acquisition team will reach out to you within 2 weeks to conduct an introductory call
2nd stage – Interview with the Store Manager for Dunhill, Bourdon House (in person)
3rd stage – Interview with the General Manager for Dunhill, Western Region
4th stage - Interview with one of our HR Business Partners
Last stage - hopefully we can deliver good news & welcome you to the team
