Clinical Governance Administration Assistant

Clinical Governance Administration Assistant

Clinical Governance Administration Assistant

Permanent

Hours : 37.5 Per Week

Salary : £24,071 per annum (Band 3)

In this role, you will provide essential administrative support to the Clinical Governance team, playing a key part in supporting the delivery and development of Integrated Governance across the organisation. As the Clinical Governance Administration Assistant, you will follow the DHU Complaints & Incidents Policies, ensuring that all processes are managed effectively and in alignment with our standards.

What your typical day looks like :

• Answering telephone calls from members of the public / complainants and accurately recording details of their concerns.
• Answering queries on complaints and incidents from outside agencies and DHU Managers using agreed protocols and standards in an efficient and courteous manner.
• Maintaining strict confidentiality in relation to all issues concerned within the service and adhering to the requirements of The Data Protection Act and Information Governance.
• Provide administrative services and undertake clerical duties including typing, filing, scanning, photocopying, updating spread sheets and general office tasks.
• Support with locating telephone calls for the investigation of complaints, queries and incidents
• To prepare appropriate reports, briefing papers, documents and presentations as required.
• Efficient and accurate collation of data.
• Accurate typing and compilation of letters.
• Attending meetings and taking minutes as and when required
• Logging and maintaining Datix electronic records of incidents, compliments and complaints.

To be a successful Clinical Governance Administrative Assistant, you will need :

Employee benefits :

As part of our team at DHU Healthcare, we believe in rewarding you, our colleague, for your hard work and dedication to providing the very best in patient care. As part of our team, you can enjoy a host of benefits to enhance your wellbeing.

Annual Leave : Standard 25 days + 8 bank holidays, increasing with service up to 33 days + 8 bank holidays. Pro Rata / Per Annum

Private Medical Insurance : We take care of your health and wellbeing with private medical insurance provided through Westfield Health, ensuring access to quality healthcare when you need it most. Membership includes direct access to GP and counselling services, CT and MRI scans, hospital treatment insurance and cashback for dental, optical and physiotherapy care.

NHS Pension Scheme : Rest assured knowing your future is secure with our NHS pension scheme. Already an NHS employee? We acknowledge your continuous service and commitment to healthcare excellence, allowing you to bring your existing pension pot and holiday allowance with you!

Enhanced Maternity / Paternity Leave : We understand the importance of family, which is why we offer enhanced maternity and paternity leave to support you during this special time in your life, supported by a robust Family Friendly policy.

Cycle to Work Scheme : Stay active and reduce your carbon footprint with our cycle to work scheme, making it easier for you to commute in a healthy and sustainable way.

Referral Programme : Share the benefits of working at DHU with your network and you can earn cash rewards through our Employee Referral Programme.

Birthday Leave Guarantee : Birthday leave isn't compulsory; it's entirely up to you! We can’t always celebrate with you, so whether you choose to take the day off and indulge in a well-deserved break or prefer to work and save your leave for another time, the decision is yours to make!

We understand that digital applications may not be suitable for everyone. If you need to apply in a different way that better meets your needs, please reach out to us, and we will gladly accommodate your application in a format that works for you. For more details about our recruitment process, click here, or contact our team of talent acquisition professionals by emailing : Careers@DHUHealthCare.nhs.uk

At DHU Healthcare, we take pride in our diversity and foster an environment where every person feels valued, respected, and empowered to bring their authentic selves to work, free from discrimination or bias. We warmly welcome applications from all individuals, reflecting the rich diversity of the communities we serve.

We are proud to be a forces-friendly organisation and are dedicated to supporting Veterans, Service Leavers, Reservists, Cader Force Adult Volunteers, and military spouses / partners. We value the unique skills and contributions you bring and strive to create a workplace where you can thrive.

Clinical Governance Administration Assistant

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