Clinical Governance Administration Assistant

Clinical Governance Administration Assistant

Location : Derby

Permanent

Hours : 37.5 Per Week

Salary : £24,071 per annum (Band 3)

In this role, you will provide essential administrative support to the Clinical Governance team, playing a key part in supporting the delivery and development of Integrated Governance across the organisation. As the Clinical Governance Administration Assistant, you will follow the DHU Complaints & Incidents Policies, ensuring that all processes are managed effectively and in alignment with our standards.

What your typical day looks like :

• Answering telephone calls from members of the public / complainants and accurately recording details of their concerns.
• Answering queries on complaints and incidents from outside agencies and DHU Managers using agreed protocols and standards in an efficient and courteous manner.
• Maintaining strict confidentiality in relation to all issues concerned within the service and adhering to the requirements of The Data Protection Act and Information Governance.
• Provide administrative services and undertake clerical duties including typing, filing, scanning, photocopying, updating spread sheets and general office tasks.

Support with locating telephone calls for the invest...