Account Manager

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Jupiter Prestige Group is a $25m turnover group of companies specialising in retail and FMCG brand management, packaging graphics services and software solutions, with offices in the United Kingdom, United States, Hong Kong, Australia and India.

We have an opportunity for an Account Manager to join our well-established team, taking the lead on a fast-paced and dynamic client account. This is a hybrid role, with a mix of working from home, our Southend studio, and regular weekly visits to the client’s head office in Welwyn Garden City.

Role overview :

You will be the day to day lead and escalation point for internal and external teams for a fast paced and dynamic client, developing and managing relationships and overall effectiveness of the JPG service model.

You will work with all stakeholders to deliver to a set of best working practices that ensures timely and accurate delivery of all services to this client and ensure all expectations are met, alongside supporting the development of the account with the Head of Client Services, to evolve our service provision.

The Project Management team (home based across multiple locations) will fall under your remit to manage from a HR, workload and personal development perspective, providing support and guidance at a day to day level. Recruitment and onboarding of new members to the team will be managed by you with input from the Head of Client Services.

The role will also include some holiday cover for other Account Managers, which will provide exposure to other areas of the business.

The role is based in the UK, hybrid working from home, Southend studio and clients head office (Welwyn Garden City) determined by the needs of the workload, projects and client meetings, but with a minimum of 1 day per week at the client’s head office.

Key areas of responsibility :

Responsible for delivering best in class client services and account management to support JPG packaging graphics services.

The role will provide a day to day point of escalation for the client and hold line management responsibilities for JPG Project Managers.

Delivering project manager coverage for holidays, sickness, peak periods and any new category allocations.

Focus will be on maintaining and developing the existing client relationship, with a view to support the Head of Client Services with growth through the implementation of new services or delivery of specific strategic initiatives.

Breakdown of responsibilities :

• Provide the primary day to day contact and escalation point for all Client and JPG account associated contacts, internal and extrenal.
• To develop strong, trusted relationships to establish, deliver and evolve the JPG service model.
• Direct line management and support for the JPG Project Managers and any other client facing JPG teams with their individual roles and responsibilities, workload allocation and ongoing development.
• Balance workload across Client category allocation to identify high profile or “at risk” projects from initial activity plan and manage these projects personally or in conjunction with assigned JPG Project Manager through to successful delivery. Provide practical support as needed to JPG Project Management team during peak season and holiday periods.
• Work with Client assigned category stakeholders, Tesco design team and the JPG Project Managers to ensure accurate workload activity projections are updated and reported on a weekly basis.
• Work with JPG Production and JPG Project Management teams to provide detailed workload prioritisation to ensure successful delivery in a fast paced environment.
• Work with the JPG Project Managers to ensure that all Client and JPG documentation and systems are utilised as agreed processes to provide clear and accurate briefing information to the JPG studio teams and reporting to the Client stakeholders, ensuring that all Client processes, category meetings and interaction points are followed and managed to the standards required.
• Provide accurate and timely category and team updates to the Head of Client Services through weekly one to one catch up meetings.
• Manage any project wash up meetings with relevant stakeholders, following review with Head of Client Services.
• Assume responsibility for all weekly and monthly reporting for Client. Provide Quarterly review data.
• Assume responsibility for monthly financial checks and invoicing.
• Support other Account Managers as needed through holiday and peak periods.
• Gain a basic understanding of the Head of Client Services responsibilities specifically for this client to ensure cover can be provided in their absence.
• Exceptional client-facing and stakeholder management skills, with the ability to communicate clearly, concisely, and effectively at all levels.
• Strong project management background, with essential experience in retail packaging artwork and fast-paced delivery environments.
• Demonstrated success working under pressure while maintaining high-quality output and attention to detail.
• At least one year of experience leading and motivating teams to achieve shared goals.
• Skilled at multitasking and efficiently prioritising workload across multiple projects and stakeholder groups.
• Calm and decisive under pressure, with a proven ability to make clear, effective decisions in challenging situations.
• Brings tenacity, positivity, adaptability, confidence, and determination—key attributes for success in this role.
• 25 Days Holiday + Bank Holidays
• Birthday benefit - late start or early finish
• Private Health Care
• Subsidised gym membership
• Long Service Awards
• Star Employee Awards Quarterly
• Pension Plan + Salary Exchange Plan
• Team social events
• You will feel part of a great team

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Sales and Business Development

Industries

Design Services

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