Team Leader

The Team Leader role requires candidates that can promote a high-quality service, which promotes independence and choice to our service users enabling them to reach the optimum level of independence whilst living in their own home.

They should be able to manage and provide relevant support to the care team and have excellent communication skills and work well under pressure. They should be professional, polite and attentive, whilst also being accurate and should be able to represent the business at a senior level, both internally and externally.

The candidate for this position will, always, act in such a manner as to justify public trust and confidence. They will play an essential role in the company, helping to enhance the good standing and reputation of the company and to serve in the best interests of individual clients.

This position comes with the potential of further career development as well as interesting and satisfying professional challenges.

Job Responsibilities

• To promote continuing improvement in service quality.
• To provide competent advice and expertise to both care workers and service users.
• Ensure new files are set up with the relevant documentation prior to the commencement of a new service.
• To provide direct (hands on) care when required to support the establishment of new packages or to provide cover for absent carers.
• Ensure all Service Users receive a weekly rota with names and times when staff will be covering their calls. Notifying Service Users of any changes to their weekly rota.
• Ensure all Health & Safety procedures are implemented, monitored and reviewed.
• Ensure that the Company Policies and Procedures are available to all employees and are adhered to.
• Ensure all staff recruitment and selection, poor performance, sickness, absence and conduct issues are dealt with consistently and effectively, according to the Company’s Policies and Procedures.
• Ensure all disciplinary and grievance issues are dealt with promptly and in accordance with the Company’s policy and procedure. Carry out investigations and participate in hearings as required.
• To support the Branch Manager and Care Coordinators in the recruitment and selection of domiciliary care staff. Ensure all newly recruited care staff complete their induction training, ensuring competencies of all relevant paperwork.
• To take part on a rota basis in the local support of our out of hours service.
• To liaise with the Care Coordinator on all aspects of the service including, care packages and staffing issues.
• Conduct regular supervision sessions with care workers, completing relevant documentation and addressing matters arising appropriately.
• To liaise with the service user, their families, social workers, GPs, CPNs, District Nurses and other key people regarding any care packages, ensuring their awareness is raised to any change of circumstance and / or to the initial assessments / care packages.
• To be responsible for undertaking emergency first visits, including initial risk assessments.
• To deputise for Care Coordinators as required.
• Report any concerns to the Care Coordinator regarding Health and Safety at work.
• To deal promptly and appropriately with any complaints received.
• To participate in any managers / staff meetings putting items forward for the agenda.

Training and Development of Staff

Special Instructions

Job Skills, Qualifications & Education Requirements

Required

Knowledge

Additional Requirements

Notes : Rainbow Care Services reserves the right to alter the content of this job description, after consultation to reflect changes to the job or services provided, without altering the general character or level of responsibility.

The duties described in this job description must be carried out in a manner, which promotes equality of opportunity, dignity and due respect for all employees and service users and is consistent with the company’s Equal Opportunities Policy.

Rainbow Care Services is an Equal Opportunities employer and as such our philosophy is to promote a fair and professional working environment for all our employees.

As an employee you have responsibility for the successful application of our Equal Opportunities Policy :

This job description is intended to illustrate the range and scope of the role, it is not an exhaustive or exclusive list of the duties. The post holder may be required to undertake other duties consistent with the levels of opportunity and competency for the post as described above.

Job Type : Full-time

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