IT Service Desk Analyst – West London

Expiry Date : December 31, 2019

London based 2 weeks with possible extension

Job Overview

The Service Desk Analyst will be responsible for providing 1st Line Support to the business, taking incoming phone calls, emails, and walk-ups, carrying out a full initial diagnosis and recording information accurately.

Responsibilities include :

• Carrying out First Time Fixes and offering remote support
• Resolving Incident & Service Requests in accordance with the Service Level Agreements (SLAs)
• Escalating incidents to internal / external resolving agencies, where appropriate
• Maintaining support documentation that is used by the Service Desk
• Plan and prioritise Incidents and Service Requests based on impact

Ideal Candidate :

Apply online for further information.

J-18808-Ljbffr