IT Service Desk Technician

Job Title : IT Service Desk Technician

Company : Exertis UK

Salary : £24,000 base

Location : Burnley, BB12 7BF (Shift Work Monday to Friday 8am – 4.30pm or 10am-6pm rotating shift pattern)

Contract Type : Permanent

Description :

Are you looking to take your career to the next level in a fast-paced, supportive, and rewarding environment? Join our team at Exertis UK as a Service Desk Analyst, where you’ll support users via the service desk and in person, issue, repair and arrange the return of all IT equipment and maintain and support the IT landscape.

As part of the team, you’ll :

• Manage and resolve IT support tickets within SLA, prioritising effectively and escalating when necessary.
• Deploy and maintain IT equipment including issuing to new starters, processing returns and coordinating repairs with third parties.
• Maintain accurate inventory records and ensure on site stock levels are up to date.
• Administer user accounts in Active Directory and Microsoft 365 ensuring correct setup for starters, leavers and role changes.
• Support IT infrastructure by updating asset management systems and maintaining software licensing and configurations.

Why Join Exertis?

At Exertis, we believe that together, we can achieve more. Our inclusive culture celebrates diverse perspectives and encourages everyone to turn challenges into opportunities. You’ll have access to :

What We’re Looking For :

You’re someone who thrives in a fast-paced, results-driven environment. To excel in this role, you’ll bring :

Your Rewards and Benefits :

We recognise and celebrate hard work at Exertis. When you join us, you’ll enjoy :

Flexible Work Options :

While this role is based on-site in Burnley, we’re open to discussing flexible work arrangements and will support them if they benefit our customers, our business and you.

Selection Process :

Our selection process is designed to ensure a smooth and thorough evaluation of candidates. Once we receive your CV, our team will carefully review it to assess your suitability for the role. Shortlisted candidates will be invited to a telephone interview with the recruitment team, providing an opportunity to discuss your experience and skills in more detail. Following this, you may be asked to complete online testing to evaluate key competencies relevant to the position. Successful candidates will then proceed to a formal interview process, which can be conducted online or in person, with the hiring manager.