Customer Operations Executive - Nordics London, United Kingdom

Liberis is on a mission to supercharge the power of small businesses all over the world - delivering the financial products they need to grow through a network of global partners.

Before all else, Liberis is a technology company, connecting finance with small businesses.

We use data to help partners understand their customers’ real time needs and tech to offer tailor-made funding and financial products. Empowering small businesses to grow and keep their independent spirit alive is central to our vision.

Up to now we have funded almost 40,000 small businesses with over $1.5bn - but we believe there is much more to be done.

Who are we?

The Customer Operations team are a global, multi skilled team under the Global Operations umbrella at Liberis. The overall objective is to provide the best experience to our merchants and partners, whilst giving 5

• service on every interaction we have. We own the merchant experience starting from the point of sale. This means we are playing a huge part in providing our merchants with a smooth onboarding experience and need to collaborate closely with other departments including Sales, Underwriting, Treasury and Collections. We then look after all our active merchants, assisting them with any queries they have, or amendments they need to make to their account.

We are also responsible for collating and responding to all customer feedback and sharing it with the rest of the business, acting as the voice of the customer which helps drive change and make improvements for our merchants.

At Liberis, we always put our merchants first and the Customer Operations team play a pivotal role in helping us do that. Customer Operations are right at the heart of what we do at Liberis and play a key role in our plans to scale, this is the most exciting time to join the team!

Who are you?

We are seeking a talented and passionate Customer Operations Associate to join our dynamic team. The successful candidate will be responsible for acting as the main point of contact for our customers and ensuring that they receive exceptional customer service throughout their journey with our company. You will work closely with other departments to deliver a smooth and pain-free customer experience.

What you’ll be doing

What happens next?

Think this sounds like the right next move for you? Or if you’re not completely confident that you fit our exact criteria, apply anyway and we can arrange a call to see if the role is fit for you. Humility is a wonderful thing, and we are interested in hearing about what you can add to Liberis!

Our hybrid approach

Working together in person helps us move faster, collaborate better, and build a great Liberis culture. Our hybrid working policy requires team members to be in the office at least 3 days a week, but ideally 4 days. At Liberis, we embrace flexibility as a core part of our culture, while also valuing the importance of the time our teams spend together in the office.

LI-CG1

Apply for this job

indicates a required field

First Name

Last Name

Email

Phone

Resume / CV

Enter manually

Accepted file types : pdf, doc, docx, txt, rtf

Enter manually

Accepted file types : pdf, doc, docx, txt, rtf

LinkedIn Profile

How did you hear about this position?

If you have been referred by a Liberis employee, please enter their name.

Are you fluent in English and at least one of the Nordics languages (Finnish, Danish or Swedish)?

Your current salary (inclusive of bonus / commission).

Your expected salary (inclusive of bonus / commission).

Our hybrid working policy requires team members to be in the office at least 3 days a week (ideally 4). Are you comfortable with this in-person working arrangement?

Do you have full rights to work in the country this role is based from?

J-18808-Ljbffr