This job offer is not available in your country.

L2 / 3 Systems Engineer

AtriaNewcastle upon Tyne, England, United Kingdom

30+ days ago

Job type

Full-time

Job description

Atria Newcastle Upon Tyne, England, United Kingdom

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Atria

Atria is an international software company specializing in IT automation solutions. Our flagship product, the Atria platform, empowers IT Providers, Telcos, Systems Integrators, and Enterprises to streamline operations, enhance service delivery, and optimize business processes.

By integrating seamlessly with technologies like Microsoft 365, Active Directory, Citrix, and RDS, Atria automation enables service desks to action thousands of end user requests quickly, easily and accurately.

Our mission is to alleviate the burden on skilled engineering support resources, improve support response times, reduce business risks, enhance quality, and ensure accurate billing.

This is a hybrid role with remote work and regular in-person meetings in Newcastle upon Tyne. There will be opportunities for international travel to support clients in Europe and North America. The right applicant will have the opportunity for career progression in a collaborative and supportive team environment, meeting regularly via video calls and communicating through message channels.

Why Join Atria?

Be part of an innovative company at the forefront of IT automation.
Work with a diverse client base across multiple industries around the world.
Opportunities for professional growth and development.
Flexible working arrangements to support work-life balance.

The Role

We are seeking a proactive and personable L2 / 3 Systems Engineer to join our team in a customer-facing capacity to assist our clients to utilise the Atria platform features and benefits.

You will work closely with our Customer Success Manager based in Newcastle upon Tyne and engage regularly with clients across Europe and North America. While the position is primarily remote, regular in-person meetings in a shared working space are also expected.

Key Responsibilities

Monitor, triage and resolve support tickets for Atria clients around the globe.

Troubleshoot technical issues related to Atria and integrated platforms.

Work with key Atria clients to design, implement and optimize automation solutions.

Develop and maintain PowerShell scripts to automate routine tasks.

Build and nurture relationships with client engineering teams.

Identify opportunities to enhance client operations through automation.

Work closely with the distributed Atria team to ensure exceptional client support.

Maintain and update existing technical documentation; assist in documenting new features to ensure clarity and usability.

Contribute to marketing efforts by writing technical blogs and sharing insights on problem-solving experiences or relevant IT industry developments.

Manage small-scale projects, breaking down complex issues into actionable, multi-step implementation plans.

Must have’ Soft Skills

Excellent verbal and written communication skills.

Excellent teamwork skills.

Self motivated, proactive and keen to learn.

Diligent, with a strong work ethic.

Excellent attention to detail and reliable.

Must have’ Technical Skills

Proven experience with Microsoft Windows Server and related systems.

Strong understanding of networking and security principles.

Proficiency in PowerShell scripting and a keen interest in IT automation.

Demonstrated problem-solving skills and the ability to address complex technical issues.

Proven customer service skills and a commitment to client satisfaction.

Strong written communication skills, with the ability to create clear and concise documentation and content.

Desirable / Nice to Have :

Experience with Microsoft 365, Active Directory, Citrix, Or another RDS Software

Background in IT support roles with a focus on automation.

Familiarity with integrating automation tools into IT service management platforms.

Experience in managing projects, with the ability to deconstruct tasks into manageable steps.

Application Process

Are you an IT professional feeling that your current role no longer offers the challenges and growth you seek? If you’re eager to expand your skill set, take on greater responsibilities, and contribute to innovative projects, we invite you to explore this opportunity with Atria.

Join us to broaden your expertise, engage in impactful initiatives, and be part of a team that’s shaping the future of IT automation.

To apply and be considered for this role, you must include a cover letter noting your experience and why you are interested in this position.

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

Software Development

Referrals increase your chances of interviewing at Atria by 2x

Science Central, England, United Kingdom 1 week ago

Newcastle Upon Tyne, England, United Kingdom 5 days ago

Newcastle Upon Tyne, England, United Kingdom 2 weeks ago

Newcastle Upon Tyne, England, United Kingdom 3 weeks ago

Medical Field Service Engineer, Biomedical Systems

Newcastle Upon Tyne, England, United Kingdom 3 weeks ago

Science Central, England, United Kingdom 3 days ago

Field Service Engineer, Medical Diagnostic Systems

Newcastle Upon Tyne, England, United Kingdom 1 month ago

Application Operations Engineer (Batch Engineer)

Newcastle Upon Tyne, England, United Kingdom 1 week ago

South Shields, England, United Kingdom 1 week ago

Durham, England, United Kingdom 3 weeks ago

Newcastle Upon Tyne, England, United Kingdom 4 days ago

Control System Engineer – BMS / PMS Mission Critical Data Centre

Newcastle Upon Tyne, England, United Kingdom 2 weeks ago

Newcastle Upon Tyne, England, United Kingdom 1 week ago

Newcastle Upon Tyne, England, United Kingdom 2 months ago

Newcastle Upon Tyne, England, United Kingdom 1 week ago

System Safety Engineer (all levels) - Rail

Newcastle Upon Tyne, England, United Kingdom 1 week ago

Low Level Embedded Software Engineer (Senior Levels)

Newcastle Upon Tyne, England, United Kingdom 1 day ago

Newcastle Upon Tyne, England, United Kingdom 2 months ago

Newcastle Upon Tyne, England, United Kingdom 2 weeks ago

Newcastle Upon Tyne, England, United Kingdom 3 days ago

Newcastle Upon Tyne, England, United Kingdom 6 days ago

Gateshead, England, United Kingdom 3 months ago

Newcastle Upon Tyne, England, United Kingdom 3 days ago

Network Designer - Register Your Interest

Newcastle Upon Tyne, England, United Kingdom 4 days ago

Houghton-Le-Spring, England, United Kingdom 4 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr

Create a job alert for this search

System Engineer • Newcastle upon Tyne, England, United Kingdom

Related jobs

Systems Engineer (All Levels)

Leonardo UK LtdNewcastle upon Tyne, England, United Kingdom

Full-time

At Leonardo, we solve real-world engineering challenges by designing and developing mission-critical solutions for advanced defence and security systems. We are seeking Systems Engineers at all leve...Show moreLast updated: 30+ days ago

Global Advanced Manufacturing Engineer - Metals - Flexible Pipe Systems

Baker HughesNewcastle-Upon-Tyne, GB

Full-time

Does working with new technologies excite you?.Would you relish being at the centre of cutting-edge energy projects?.Advanced Manufacturing Engineering focuses on the development of capability and ...Show moreLast updated: 30+ days ago

Systems Engineer (All Levels)

LeonardoNewcastle, GB

Full-time

At Leonardo, we solve real-world engineering challenges, designing and developing mission-critical solutions that power some of the world’s most advanced defence and security systems.Your work coul...Show moreLast updated: 30+ days ago

Control Systems Engineer

MarchNewcastle upon Tyne, Tyne & Wear, United Kingdom

Full-time

We are March……… the UKs leading provider of critical engineering services.Our expertise as a multi-disciplinary engineering partner across infrastructure, process and digital services has led to lo...Show moreLast updated: 3 days ago

Project Engineer – SCADA / Control Systems

major-recruitmentNewcastle upon Tyne , GB

Permanent

A Project Engineer with experience of delivering SCADA / Control Systems solutions is sought by a Tyneside Engineering business. Working in a Projects team you will be responsible for managing the d...Show moreLast updated: 12 days ago

Field Service Engineer Vehicle Wash Systems

ZipRecruiterNewcastle upon Tyne, England, United Kingdom

Full-time

Our client is a leading supplier of automated vehicle wash systems.Due to their continued success, Staffbase has been appointed to recruit for the position of. Field Service Engineer - Vehicle Wash ...Show moreLast updated: 30+ days ago

Senior / Principal Electrical Critical Systems Engineer

CundallNewcastle upon Tyne, England, United Kingdom

Full-time

Our dedicated Critical Systems team plays a key role in making mission-critical buildings more energy efficient, sustainable, and cost-effective to operate. The team works almost exclusively in the ...Show moreLast updated: 30+ days ago

Medical Field Service Engineer, Biomedical Systems

trsconsultingNewcastle upon Tyne, England, United Kingdom

Full-time

Medical Field Service Engineer, Biomedical Systems.Medical Field Service Engineer, Biomedical Systems.Following planned expansion, TRS Consulting seeks a technically skilled Biomedical Field Servic...Show moreLast updated: 18 days ago

Promoted

Systems Specialist

Nigel Wright GroupNewcastle Upon Tyne, Tyne and Wear, UK

Full-time

This role involves systems administration and development within the Information Management & Technology team, supporting patient information systems such as SystmOne and internal applications ...Show moreLast updated: 17 days ago

Control Systems Engineer

March EngineeringNewcastle upon Tyne, Tyne and Wear, United Kingdom

Full-time

We are March the UKs leading provider of critical engineering services.Our expertise as a multi-disciplinary engineering partner across infrastructure, process and digital services has led to long ...Show moreLast updated: 3 days ago

Installation & Commissioning Engineer - Fire Systems

Johnson ControlsNewcastle, Tyne and Wear, United Kingdom

Full-time

Van, tools and uniform supplied.Attractive pension with up to 7% contribution.Join Johnson Controls as a Fire Engineer! Shape the Future with Us!. At Johnson Controls, we provide an opportunity to s...Show moreLast updated: 30+ days ago

Senior / Principal Engineer - Tunnel Systems

ApexcontractingwaNewcastle upon Tyne, England, United Kingdom

Full-time +1

Senior / Principal Engineer - Tunnel Systems.Principal Engineer (Tunnel Systems).What if you could do the kind of work the world needs?. At WSP, you can access our global scale, contribute to landmar...Show moreLast updated: 18 days ago

Systems Architect

Yolk Recruitment LtdNewcastle upon Tyne, UK

Full-time

Systems Architect - Inside IR35 - £600 per day - SC Cleared - Newcastle - 6 Months - SINGLE STAGE INTERVIEW.Yolk Recruitment are recruiting for a Systems Architect to join our client's team on a 6 ...Show moreLast updated: 30+ days ago

Promoted

Control Systems Engineer

March Engineering CareersNewcastle Upon Tyne, Tyne and Wear, UK

Full-time