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Sales Operations Manager (12 Month FTC)

Sales Operations Manager (12 Month FTC)

TheartgorgeousLondon, England, United Kingdom
30+ days ago
Job type
  • Full-time
Job description

Reporting to : Business Director, Europe Sales Management

Working hours : Monday to Friday

10.00am to 6.00pm (additional hours as required)

Responsibilities

  • Oversee the management of the Views app :
  • Work with app developers to address any technical issues
  • Work closely with HR to manage account deactivation and creation
  • Monitor collection updates to ensure information is current and works are published to the app before openings and events.
  • GE rota and Saturday gallery cover.
  • Manage desk allocations and office space bookings for the London sales team using the deskbird app.
  • Participate in Sales, Finance, Registrar and HR meetings as required.
  • Serve as a Sales business liaison to the project management office, focusing on Sales processes and digital transformation.
  • Ad hoc projects

Key Responsibilities Team Management

  • Oversee day-to-day management of Sales administration team including :
  • Input into and management of yearly objective settings in line with relevant Directors / Associate Directors objectives and expectations of their administrator
  • Management of yearly review process and communication regarding final assessment and bonus pay out
  • Organising biweekly 1 : 1 catch-ups with admin team to track and address workload and priorities (as necessary)
  • Organising quarterly check ins with relevant selling team to check admin performance
  • Arranging and conducting 6 monthly performance reviews to create and track progress against objectives
  • Leading recruitment of new starters including reviewing CVs, interviewing, providing training and successful on-boarding
  • Managing departures from the team ensuring handovers are completed and contribute to restructuring solutions
  • Manage holiday and sickness absences within the team
  • Organise and oversee a mentorship structure within the sales administrator team
  • Chair weekly London sales admin meetings, providing feedback to senior management re : issues raised
  • Chair monthly global admin meetings and organising summer training and refresher sessions.
  • Addressing issues related to the London admin team’s processes, escalating unresolved issues to department heads, and maintaining an updated issues log with outcomes communicated to the team.

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    Manager 12 Month Ftc • London, England, United Kingdom