Senior Event Manager | Full-Time | Santander Arena

Overview

The Senior Event Manager (SEM) is a team-oriented professional responsible for managing all aspects of touring events at the facility, from planning to execution. The SEM also handles booking or arranging revenue-generating events and leads the Event Department, overseeing staff and coordinating with public safety officials to ensure smooth operations and excellent customer experience.

This role offers an annual salary of $50,000-$60,000.

Benefits for Full-Time roles : Health, Dental, and Vision insurance, 401(k) savings plan with matching, paid time off including vacation, sick days, and holidays.

Application deadline : July 31, 2025.

Responsibilities

• Oversee all front of house, back of house, and security matters for events.
• Create event layouts using AutoCAD or similar software.
• Address personnel issues and recommend actions.
• Improve operations, streamline processes, and enhance customer service.
• Develop policies, procedures, and management reports / manuals.
• Lead interdepartmental projects and represent leadership at meetings.
• Establish relationships with staff, stakeholders, and users.
• Manage and evaluate staff performance, provide leadership, and communicate effectively.
• Work flexible hours, including nights, weekends, and holidays.
• Coordinate event preparations, financial estimates, and post-event settlements.
• Advise lessees on contractor services and manage staffing and payroll.
• Coordinate communication during load-in / load-out and maintain relationships with all parties.
• Handle complaints professionally, ensure customer satisfaction, and train staff on customer service.
• Arrange hospitality services, liaise with municipal officials, and review emergency procedures.
• Create detailed event data sheets, ensure proper payments, and coordinate with food and beverage services.
• Serve as Manager on Duty as needed and perform other duties as assigned.

Qualifications

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