Performance Analyst

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About the Role

We’re looking for a Performance Analyst to join one of our projects for a public sector client.

In this role, you’ll help teams across the department make data-driven decisions, measure performance, and improve services for millions of users.

As a Performance Analyst, you will work with service and product teams to define meaningful metrics, evaluate service performance, and provide insights supporting continuous improvement and accountability.

Location : Hybrid

Contract Type : Fixed-term Contract

Key Responsibilities

• Design, develop, and maintain performance frameworks and dashboards to track KPIs across digital and operational services.
• Collaborate with multidisciplinary teams including product managers, service designers, user researchers, and developers to support service improvements through data.
• Translate complex datasets into clear, actionable insights for decision-making.
• Establish and embed performance measurement approaches within services.
• Apply tools and techniques such as A / B testing, funnel analysis, cohort analysis, and root cause analysis.
• Ensure data quality and work with data engineers and scientists as needed.
• Promote a data-driven culture and best practices.
• Present findings to stakeholders at all levels, from operational staff to senior leadership.

Essential Skills and Experience

Desirable Experience

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