Admin Assistant (Fixed Term Contract)

Admin Assistant | £26,200 per annum Fixed Term Contract until October 2025

A little bit about us

We are a tech business that bundle household bills into one fixed monthly payment. One payment means easier finances, less time on the phone to suppliers, and less admin. It’s a game changer.

It’s also a gorgeous place to work. Everybody gets stuck in to make things work, the team will make you feel welcome from day one, and the office is near some pretty great pubs.

What you’ll be doing

Opening and closing accounts with suppliers for the tenancy start and end dates & to accurate meter readings to ensure billing is accurate.

Answering inbound calls from suppliers and monitoring email mailboxes.

Working through any incoming post and ensuring that all bills are paid and allocated to the correct packages.

Auditing packages to ensure that all utility services have been set up correctly and highlighting areas where additional information is required

Working through incoming tickets and owning the ticket through to resolution

Accurate note and data input, ensuring all relevant spreadsheets, tickets and packages are updated correctly

Completing your workload efficiently and accurately within the teams SLA’s and inline with our KPI’s

Working closely with the Customer Support team to ensure that any customer queries are answered in a timely manner

Producing daily reporting on productivity

Assisting in the development & improvements in processes for the Customer Operations team

Working closely with suppliers to improve supplier relations and communication

Working within the Broadband team in our warehouse located on Scotswood Road

A little bit about you

Inquisitive with a keen eye for detail

Excellent at time management and multitasking

Great at problem solving

Confident at communicating with a range of stakeholders

Unafraid to speak up with new ideas

Willing to drop and roll when needed and show diversity

Ready and willing to offer support to the wider team

What you’ll get from us

You can expect a salary of £26,200 (pro rata’d to reflect the length of your fixed term contract) plus an uplift each year to say thanks

25 days holiday each year, plus the usual bank holidays. Too many? Too few? You can buy or sell up to 5 per year

Access to our shiny employee discounts platform, Magpie.

Up to £1500 for direct business benefit learning of your choice

A paid volunteering day with our chosen charities or a charity close to your heart.

Access to Simply Health for 24 / 7 access to private GP and counselling services and much more health benefits

Saving you money on your commute to work with our nifty corporate travel with Nexus and Go North East

Prefer two wheels? Get yourself a new set with our Cycle to Work scheme

Enhanced Pension Contributions once you’ve been with us for 3 years

Free independent mortgage advice from Charles Cameron & Associates

Lots of socials like our weekly football and badminton games, team activities and fundraising events to support our chosen charities Newcastle West End Foodbank and Newcastle Dog and Cat Shelter - do you see yourself as the Bob Ross of our next paint & sip night or taking the crown in our annual table tennis competition?

We are also proud sponsors of our neighbours Ouseburn Community Farm which means we get to walk their goats

This role is based at our Scotswood road site.

Be Fiercely You isn't just a value, it's how we thrive! We believe our strength comes from a truly diverse team where everyone feels valued and respected. If you're passionate about what you do, we want to hear from you, no matter your background