Customer Services Associate

Job Description

Posted Tuesday 3 June 2025 at 00 : 00

The Customer Services Associate performs a variety of functions in accordance with Corin’s Governance policies and procedures. Primary responsibility is to manage the administration of customer requirements, in the core business systems (SAGE). The Customer Services Associate works with internal departments to manage and maintain the key inputs and customer master requirements.

The key responsibilities of the Customer Services Associate are to :

• Take ownership for Investigating, conducting route cause analysis and issues of credit notes
• Acknowledging orders and ensuring a high level of communication with customers
• Manage, update and maintain master customer information with a high level of accuracy
• Own and manage the customer services SOP’s
• Ensure Customer Services KPI’s are met to ensure the best customer experience
• Support with preparation of quotes when required
• Deal with new customer enquiries and account set up paperwork
• Manage customer rebates

Support with internal and external audits where required

The ideal Customer Services Associate will have / be

Corin is a growing global orthopaedic innovation business, with a vision to revolutionize the field, by integrating advanced robotic and AI technologies (Apollo, OMNIBotics and OPS) for planning, implementation, and continuous learning with its unique combination of clinically proven hip and knee implants.

Since its inception nearly 40 years ago, Corin has strived to maximize healthcare value by providing a fast, positive, and assured return to the quality of life for people all over the world. Our revolutionary technologies enable patients, surgeons, and healthcare providers to connect more closely than ever.

For further information on who we are, our products and services, please visit www.coringroup.com

If you want to be part of our journey, join us as “Our people and products change people’s lives, connect your career ambition to our vision”

Our benefits, what’s in it for you

Corin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Corin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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