This job offer is not available in your country.

Technical Services Adviser

myGwork - LGBTQ+ Business CommunityCirencester, England, United Kingdom

30+ days ago

Job type

Full-time

Job description

Join to apply for the Technical Services Adviser role at myGwork - LGBTQ+ Business Community

1 day ago Be among the first 25 applicants

Join to apply for the Technical Services Adviser role at myGwork - LGBTQ+ Business Community

This job is with St. James's Place, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

The Role

Provide technical support to the Partnership regarding Tax, Trusts, Protection and Investments
Support the Partnership with the Investments Advice Guidance Framework
To provide a peerless technical query resolution service, via phones, email and Live Chat, adhering to agreed standards, to Partners and PSS to agreed service levels.
Provide 'added value' services to the Partnership as required
Personally contribute to the continuous improvement of the technical query resolution service

What You'll Be Doing

Accurately resolve technical queries received via Live Chat, phone, email, ASK and any other digital media.

Support the delivery of core service as required by the operation within agreed service levels.

Takes personal responsibility for improving own technical knowledge, SJP product / process / system knowledge as well as service skills.

Ensures that personal coaching and mentoring needs are proactively raised and resolved with line manager.

Takes personal responsibility in achieving the quality assurance targets set within the requirements of the QA framework in place

Personally display and evidence adherence to the SJP Culture and Values

Maintain professional qualification standards through effective CPD evidencing and recording.

Willing to contribute to small scale projects within the division.

Who We're Looking For

We are seeking a knowledgeable professional who embodies SJP's culture and values while delivering exceptional technical support. The ideal candidate will have strong expertise in our products, services, and systems, with the ability to communicate complex information clearly across various digital platforms.

Essential Criteria

Must be CII level 4 Diploma qualified

Experience of working in a customer or helpline service environment

Strong understanding of the SJP Advice Framework

Experience of working with the SJP Partnership

Desirable Criteria

Strong written and verbal communication

Excellent timekeeping skills.

Seniority level

Entry level

Employment type

Full-time

Job function

Business Development and Sales

Referrals increase your chances of interviewing at myGwork - LGBTQ+ Business Community by 2x

Get notified about new Technical Advisor jobs in Cirencester, England, United Kingdom .

Cirencester, England, United Kingdom 20 hours ago

Chipping Campden, England, United Kingdom 2 weeks ago

Gloucester, England, United Kingdom 2 weeks ago

Manager for Engineering & Technical Teams

Gloucester, England, United Kingdom 1 week ago

Corsham, England, United Kingdom 5 days ago

Barnsley, England, United Kingdom 4 hours ago

Stonehouse, England, United Kingdom 6 days ago

Senior Technical Consultant, Google Cloud

Cambridge, England, United Kingdom 2 weeks ago

Cirencester, England, United Kingdom 2 hours ago

Stonehouse, England, United Kingdom 5 days ago

Cirencester, England, United Kingdom 22 hours ago

Chippenham, England, United Kingdom 4 hours ago

CCTV and Video Technical Manager- Major Crime Investigation Team (MCIT)

Swindon, England, United Kingdom 2 weeks ago

Tewkesbury, England, United Kingdom 4 hours ago

Gloucester, England, United Kingdom 1 month ago

Customer Technical Support Advisor (Swimming Pool Products)

Witney, England, United Kingdom 1 week ago

Gloucester, England, United Kingdom 1 month ago

Swindon, England, United Kingdom 1 week ago

Technical Project Manager (Embedded Software)

Gloucester, England, United Kingdom 2 weeks ago

Chippenham, England, United Kingdom 2 weeks ago

Swindon, England, United Kingdom 2 weeks ago

Swindon, England, United Kingdom 1 week ago

Technical Program Manager - Product Owner (Position located in Cheltenham, United Kingdom)

Swindon, England, United Kingdom 1 month ago

Chipping Campden, England, United Kingdom 1 month ago

Ashchurch, England, United Kingdom 4 days ago

Swindon, England, United Kingdom 5 days ago

Technical Support Specialist - French, Alexa Information & Ads

Cambridge, England, United Kingdom 4 days ago

Gloucester, England, United Kingdom 2 weeks ago

Specialist Technical Account Manager - Amazon Connect, AWS UKI

Cambridge, England, United Kingdom 1 week ago

Technical Support Specialist- German, Alexa Information & Ads

Cambridge, England, United Kingdom 2 days ago

Cambridge, England, United Kingdom 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr

Create a job alert for this search

Service Adviser • Cirencester, England, United Kingdom