VodafoneThree - Specialist Adviser

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Be part of our Business UK function, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations – from small, local businesses to multi-national corporations – unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).

What you’ll do

As our Specialist Adviser you will ensure the smooth running of customer accounts as a dedicated ‘customer champion’. Delivering exceptional customer service at all times through in-depth customer knowledge and establishing relationships with key stakeholders, both internal and external.

• You will own the customer relationship, handling and resolving calls and emails within all service level agreements.
• You will be providing a focal point to the customer for escalations and more complex queries.
• You will be liaising with other departments within VodafoneThree to resolve account queries.
• You will provide support to the Account Manager and Service Manager to ensure the smooth running of the customer accounts.
• You will be liaising within VodafoneThree to resolve technical and network related queries.
• You will be working as part of the team to ensure the department offers World Class Customer Service at all times.

Who you are